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Sr. Lead Quality Assurance

1 month ago

Glendale Heights, United States Gosincro Inc Full time
Job DescriptionJob DescriptionDescription:

Gosincro, also known as Sincro, is a part of the Easyship Group portfolio of companies, and our shipping platform connects sellers and marketplaces to buyers around the world shipping over 30 million parcels from 30+ origin countries to almost 200 destination countries in 2023. We are a diverse group, consisting of more than 20 nationalities based across our London, Chicago, Los Angeles, Toronto, Singapore, and Hong Kong offices. Sincro is a part of a global network of facilities specializing in ecommerce, eFulfillment, exporting and the logistics market.


Job Summary:


This position has overall responsibility for overseeing warehouse quality and compliance to ensure Standard Operating Procedures (SOPs) are being followed while identifying training gaps and working to address these gaps with management.

We’re looking for a candidate who loves working in a busy logistics environment and has a strong focus on process, quality and compliance. The Sr. Lead Quality Assurance specialist will monitor adherence to SOPs by conducting regular compliance & quality audits. The successful candidate will compile and share regular reporting on the delivery of a quality service and overall compliance as well as support process improvements to drive quality and compliance.


Key Responsibilities:

  • Review Standard Operating Procedures for the e-fulfillment operation; ensuring all essential processes are clearly documented and easy to digest. Work with hub management to address any gaps in documentation
  • Conduct regular audits to ensure SOPs are being effectively followed and monitor processes are in place and working well
  • Conduct quality checks on associate’s work to ensure adherence to SOPs and high quality standards
  • Conduct regular quality checks of customer service tickets shared with the main client to ensure adherence to quality standards
  • Prepare and present weekly and monthly data on the results of all quality checks and audits
  • Identify process and training gaps and work with hub management to address gaps
  • Support in identification of areas for improvement and work with hub management team to implement sustainable improvements
  • Support change management process within the hub
  • Work with Operations Managers to ensure all SOPs are kept up to date with changes in processes, equipment or technology
Requirements:

Qualification Requirements:

  • Bi-lingual English/Spanish highly desirable
  • Highly process orientated individual with strong attention to detail
  • Problem solving and analytical skills are highly desirable
  • Strong critical thinking skills
  • Comfortable working in a fast paced, entrepreneurial environment with a focus on continuous improvement and technological innovation
  • Experience working in eCommerce, 3PL, Parcel/Post, or Logistics industries would be highly advantageous
  • Be an owner; openly challenge the status quo to ensure optimal outcomes
  • Ability to prioritize critical and time-sensitive tasks

Preferred Qualifications:

  • Experience working with Continuous Improvement & Operational excellence methodologies (Six Sigma or similar)
  • Internal auditor qualification (not essential)
  • Knowledge of warehouse management systems (WMS) and other automation technologies used in fulfillment operations
  • Strong interpersonal skills
  • Knowledge of cross border shipping / export
  • Knowledge of Dangerous Goods handling and identification

Physical Demands and Work Environment:


Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands or finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift and/or move up to 50 pounds.


Work Environment: The duties of this job are performed in both an office environment and a light industrial environment, thereby experiencing some minor to moderate level of noise due to industrial equipment.


Proud Equal Opportunity and Affirmative Action employer of Minorities/Females/Disabilities/Veterans