Parts Specialist

3 weeks ago


Deerfield Beach, United States Environmental Products Group Full time
Job DescriptionJob DescriptionDescription:

Environmental Products group, a leading dealer in the municipal equipment industry, is looking for a Parts Specialist. This individual should be self-motivated and dedicated, with skills tailored toward multitasking, customer service and parts distribution.


We are seeking a Parts Specialist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. As a Parts Specialist, you will be responsible for assisting customers with their parts needs, providing product information, and ensuring customer satisfaction.


Responsibilities:

- Respond to customer inquiries via phone, email, and in-person

- Provide product information and recommendations to customers

- Process orders and returns accurately and efficiently

- Collaborate with other departments to ensure timely delivery of parts

- Resolve customer complaints and issues in a timely and professional manner

- Maintain accurate records of customer interactions and transactions

- Provide customer quotes, invoices, parts identification, RMA’s, credits, etc.

- keep track of backorders to ensure accurate customer lead times


Requirements:

Requirements:

- High school diploma or equivalent

- 1+ years of experience in customer service or related field

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to multitask and prioritize in a fast-paced environment

- Proficient in Microsoft Office and other computer applications

- Knowledge of heavy equipment parts and systems is a plus


Benefits

  • Medical, Dental and Vision
  • Company paid Short-Term & Long-Term Disabilities
  • Company paid training.
  • 401(k)
  • 401(k) matching
  • Generous paid time off


Job Type: Full-time


Schedule:

  • 8-hour shift
  • Monday to Friday

Education:

  • High school diploma or equivalent (Preferred)

Experience:

  • Automotive Parts Sales: 1 year (Preferred)

Work Location: In person




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