Parts Specialist
3 weeks ago
Environmental Products group, a leading dealer in the municipal equipment industry, is looking for a Parts Specialist. This individual should be self-motivated and dedicated, with skills tailored toward multitasking, customer service and parts distribution.
We are seeking a Parts Specialist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. As a Parts Specialist, you will be responsible for assisting customers with their parts needs, providing product information, and ensuring customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and in-person
- Provide product information and recommendations to customers
- Process orders and returns accurately and efficiently
- Collaborate with other departments to ensure timely delivery of parts
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Provide customer quotes, invoices, parts identification, RMA’s, credits, etc.
- keep track of backorders to ensure accurate customer lead times
Requirements:
- High school diploma or equivalent
- 1+ years of experience in customer service or related field
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and other computer applications
- Knowledge of heavy equipment parts and systems is a plus
Benefits
- Medical, Dental and Vision
- Company paid Short-Term & Long-Term Disabilities
- Company paid training.
- 401(k)
- 401(k) matching
- Generous paid time off
Job Type: Full-time
Schedule:
- 8-hour shift
- Monday to Friday
Education:
- High school diploma or equivalent (Preferred)
Experience:
- Automotive Parts Sales: 1 year (Preferred)
Work Location: In person
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