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Front of House

3 months ago

Charlotte, United States Tropical Grille Full time
Job DescriptionJob DescriptionDescription:

The Front of House Position at Tropical Grille is responsible for providing fast and friendly service to our guests while ensuring order accuracy and food quality.

Responsibilities

  • Responsible for greeting customers and providing excellent customer service
  • Responsible for maintaining friendly/positive attitude
  • Responsible for thorough menu knowledge
  • Responsible for accurate order taking and cash handling
  • Responsible for preparing food accurately and maintaining food quality, consistency, and freshness
  • Responsible for proper food portioning with use of designated utensils
  • Responsible for checking all orders for accuracy and bagging to go orders
  • Responsible for stocking and cleaning assigned stations, as well as bathrooms, dining room, and lobby
  • Responsible for maintaining and cleaning equipment
  • Responsible for setting up dining room, line, and drive thru areas before open
  • Responsible for closing dining room, line, and drive thru areas, including following proper procedures for cooling hot foods for use the next day

Environment

  • Setup and maintain sanitation buckets
  • Responsible for maintaining time and temperature logs
  • Fully clean and sanitize workstation, dining room, and restrooms as appropriate

Policy Adherence

  • FOH position is responsible for adherence to all guidelines and procedures set forth by Tropical Grille, including but not limited to:
  • Adherence to DHEC and Tropical Grille rules and regulations
  • Adherence to Tropical Grille Recipes
  • Communicating with management if help is needed
  • Ensure proper rotation and labeling of food, FIFO
  • Any additional tasks assigned or asked by them of management
Requirements:

Skills and Competencies

  • Sense Urgency and Speed
  • Multi-tasking skills
  • Organization
  • Menu Knowledge
  • Attention to Detail
  • Ability to upsell
  • Ability to stand for long periods of time and lift 15-20lbs