Current jobs related to Guest Experience Intern - Denver - Kroenke Sports Enterprises

  • Guest Experience Intern

    3 months ago

    Denver, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Job Title:Guest Experience Intern Department:Guest Experience Business Unit: Kroenke Sports and Entertainment Location: Denver, CO Reports To: Senior Manager, Guest Experience Employment...

  • Guest Experience Coordinator

    3 days ago

    Denver, Colorado, United States AEG Full time

    Job Title: Guest Experience InternAre you passionate about delivering exceptional guest experiences? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a highly motivated and organized Guest Experience Intern to join our team at Kroenke Sports & Entertainment (KSE).About the Role:The Guest Experience Intern will assist in the...

  • Guest Experience Ambassador

    7 days ago

    Denver, Colorado, United States Marriott International Inc Full time

    Job SummaryAs a Guest Experience Expert at Marriott International Inc, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique. You will take the initiative to process operational needs, address guest requests, complete reports, and share the highlights of the local area. Your role will involve...

  • Guest Experience Expert

    1 week ago

    Denver, Colorado, United States Marriott International Inc Full time

    At Marriott International, we're looking for a Guest Experience Expert to join our team at the Sheraton Denver Downtown Hotel. As a key member of our Rooms & Guest Services Operations team, you'll be responsible for delivering exceptional guest experiences that make a lasting impression.As a Guest Experience Expert, you'll be empowered to move about your...

  • Guest Experience Specialist

    2 weeks ago

    Denver, Colorado, United States Marriott International Inc Full time

    Job Title: Guest Experience ExpertAt Marriott International, we're seeking a Guest Experience Expert to join our team. As a key member of our hospitality team, you'll play a vital role in delivering exceptional guest experiences that leave a lasting impression.Key Responsibilities:Process operational needs and address guest requests in a timely and...

  • Guest Experience Coordinator

    4 weeks ago

    Denver, Colorado, United States AEG Full time

    Job Title: Guest Experience InternJoin Kroenke Sports & Entertainment (KSE) as a Guest Experience Intern and gain valuable experience in the sports and entertainment industry. This internship provides an opportunity to learn about the planning, execution, and implementation of guest services at Ball Arena and DICK'S Sporting Goods Park.Job Summary:The Guest...

  • Guest Experience Expert

    1 week ago

    Denver, Colorado, United States Marriott International Inc Full time

    At Marriott International, we're seeking a skilled Guest Experience Expert to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences that exceed our guests' expectations.Key responsibilities include:Providing personalized service to guests, ensuring their stay is memorable and...

  • Guest Experience Coordinator

    2 weeks ago

    Denver, Colorado, United States AEG Full time

    Job Title: Guest Experience InternJoin Kroenke Sports & Entertainment (KSE) as a Guest Experience Intern and gain valuable experience in the sports and entertainment industry. This internship provides an opportunity to learn about the planning, execution, and implementation of guest services at Ball Arena and DICK'S Sporting Goods Park.Job Summary:The Guest...

  • Guest Experience Coordinator

    1 week ago

    Denver, Colorado, United States AEG Full time

    Job Title: Guest Experience InternAbout the Role:We are seeking a highly motivated and detail-oriented Guest Experience Intern to join our team at Kroenke Sports & Entertainment. As a Guest Experience Intern, you will have the opportunity to learn about the planning, execution, and implementation of guest services at Ball Arena and DICK'S Sporting Goods...

  • Guest Experience Specialist

    1 month ago

    Denver, Colorado, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Westin Denver Downtown. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions throughout their stay.Key ResponsibilitiesProcess operational needs and address guest...

  • Guest Experience Specialist

    4 weeks ago

    Denver, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Westin Denver Downtown. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions throughout their stay.Key ResponsibilitiesProcess operational needs and address guest...

  • Guest Experience Specialist

    4 weeks ago

    Denver, Colorado, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Westin Denver Downtown. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions throughout their stay.Key ResponsibilitiesProcess operational needs and address guest...

  • Guest Experience Associate

    3 weeks ago

    Denver, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Westin Denver Downtown. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions throughout their stay.Key ResponsibilitiesProcess operational needs and address guest...

  • Guest Experience Expert

    5 months ago

    Denver, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

  • Guest Experience Expert

    1 day ago

    Denver, United States Marriott International Inc Full time

    Additional InformationPay: $21.06/hour Job Number24181836 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Denver, 1881 Curtis Street, Denver, Colorado, United States, 80202VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and...

  • Guest Experience Expert

    2 months ago

    Denver, United States Marriott Full time

    Additional Information Pay: $21.00/hour Job Number 24159425 Job Category Rooms & Guest Services Operations Location The Westin Denver Downtown, 1672 Lawrence St, Denver, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth...

  • Guest Experience Expert

    4 weeks ago

    Denver, United States Marriott Full time

    Additional Information Pay: $21.00/hour Job Number 24159425 Job Category Rooms & Guest Services Operations Location The Westin Denver Downtown, 1672 Lawrence St, Denver, Colorado, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and...

  • Guest Experience Expert

    3 months ago

    Denver, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

  • Guest Experience Expert

    3 months ago

    Denver, United States Marriott International Inc Full time

    Additional Information Pay: $21.00/hour Job Number 24125999 Job Category Rooms & Guest Services Operations Location The Westin Denver Downtown, 1672 Lawrence St, Denver, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth...

  • Guest Experience Expert

    2 weeks ago

    Denver, United States Marriott International Inc Full time

    Additional Information Pay: $21.00/hour Job Number 24175498 Job Category Rooms & Guest Services Operations Location The Westin Denver Downtown, 1672 Lawrence St, Denver, Colorado, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth...

Guest Experience Intern

3 months ago

Denver, United States Kroenke Sports Enterprises Full time
Job DescriptionJob Description

Job Title: Guest Experience Intern

Department: Guest Experience

Business Unit: Kroenke Sports and Entertainment

Location: Denver, CO

Reports To: Senior Manager, Guest Experience

Employment Type: Part-time – Hourly - Non-Exempt

Supervisor Position: No

_____________________________________________________________________________________

Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN, KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.

Nature of Work:

The Guest Experience Internship provides an opportunity to learn about the planning, execution and implementation of guest services at Ball Arena and DICK’S Sporting Goods Park. Interns will participate in the day-to-day operations of the Guest Relations & Guest Experience departments, assist with various departmental game and event night responsibilities and initiatives and learn how to effectively manage and train department staff. This position will also assist the Guest Experience department with planning and implementing training for all part time event staff, as well as the management and execution of the Memorable Moments team member appreciation program. The ideal intern should have strong communication, organization and time management skills, possess a desire to learn about conflict resolution and event management and be available some nights and weekends.

Examples of work performed:

  • Assist with office duties to include checking voicemails, compiling and coordination special occasion celebrations during events, compiling guest survey data, and responding to guest emails/phone calls/text inquiries
  • Assist with Guest Experience training for all Ball Arena and DICK’S Sporting Goods Park part time staff, including vendor partners
  • Plan and coordinate all aspects of Guest Experience employee appreciation events
  • Assist with team member appreciation programs, including cross-department communication, organization, and distribution of program materials
  • Shadow Manager on Duty during events including Guest Experience and other Venue Operations departments
  • Data entry for staff related procedures (monthly scheduling, employee notes, supervisor feedback forms, etc.)
  • Conduct research and create presentations for proposed program initiatives, staying up to date on league(s)/venue best practices for enhancing the guest experience
  • Attend weekly department and company meetings as assigned
  • Work toward managing an event as the Guest Experience Manger on Duty including preparation of pre-event materials, assigning staff positions, taking calls and being point of contact during event and preparing post event budget
  • Facilitate and conduct the New Hire Onboarding Tours at Ball Arena
  • Assist with covering in bound phone calls to Guest Relations and main Ball Arena reception phone line when needed
  • Participate in required KSE Intern Program events and trainings
  • Provide feedback/suggestions in department related tasks/meetings
  • Bring forward ideas on improving the guest experience at our venues and on projects you would like to work on
  • Assist with other various Venue Operations tasks/assignments/projects from other members of department as needed and schedule allows
  • Other duties as assigned

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Working Conditions & Physical Demands:

  • Typical Office Conditions
  • Ability to stand and move for long periods of time during events both indoors and outdoors in varied weather conditions
  • Comfortability working with large crowds
  • Occasional need to lift boxes/materials up to 30 pounds
  • Ability to work non-traditional hours including nights, weekends and holidays

Qualifications:

  • Minimum
    1. High school diploma or GED
    2. Applicants must meet minimum qualifications at the time of hire
  • Preferred
    1. 1+ years of work experience
    2. 1+ years of college/university education
    3. 1+ years of customer service experience and/or event planning experience preferred

Competencies/Knowledge, Skills & Abilities:

  • Ability to maintain positive attitude and demonstrate professionalism
  • Ability to maintain a high level of confidentiality
  • Ability to complete work accurately and in a timely, efficient, and organized manner
  • High attention to detail
  • Ability to work independently & in a group setting and demonstrate good judgment skills
  • Ability to communicate effectively orally and in writing with senior management and a diverse staff
  • Possesses excellent interpersonal skills and professionalism
  • Ability to multi-task, prioritize and adapt to changing environments
  • Proficient in a variety of presentation systems/techniques
  • Working knowledge of Microsoft Office including Word, Excel, Outlook and Publisher
  • Ability to work in a fast-paced environment with multiple departments and multiple companies
  • Ability to provide workers’ compensation and general liability insurance from the university sponsoring internship experience
  • Ability to work independently
  • Strong professional presence
  • Willingness to learn and contribute to team goals
  • Available to work some nights and weekends
  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards, preferred

Compensation:

  • $18.29/hour
  • 29 hours per week maximum

Benefits Include:

  • 401K/Employer Match

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.