Technical Account Manager

2 weeks ago

Ann Arbor, United States New Charter Technologies, Inc. Full time
Job DescriptionJob Description

Opportunity

We are looking for a full-time Client Account Manager to join our high-performance team. Your primary objective will be to strengthen the relationship between New Charter Technologies and its clients. You will plan/schedule regular meetings with a stable of clients, serve as a liaison between technical teams and clients, offer consulting, procure equipment, and deliver Strategic Business Reviews (SBRs) on a regular basis.

This position will reside in Ann Arbor, MI.


Responsibilities

  • Strengthen the relationship between New Charter Technologies and its clients through regular communication, including phone, email, and onsite meetings
  • Gain knowledge and insight about client businesses and needs
  • Act as a client advocate internally, reviewing open support tickets and raising issues
  • Meet with every client monthly
  • Present a Strategic Business Review (SBR) to every client annually
  • Spec and procure hardware/software based on client needs
  • Consult and offer one-time projects based on client needs
  • Evaluate client experience and identify and help implement process improvements

Requirements

  • 2+ years of demonstrated account management experience
  • Experience with a professional CRM system
  • Excellent communication, presentation, interpersonal and analytical skills
  • Experience with Microsoft Office, including PowerPoint and Teams
  • Ability to work under pressure, while maintaining a positive attitude and a sense of humor
  • Degree from an accredited university, or equivalent experience

Desired Skills

  • 2+ years of demonstrated account management experience with a technology company
  • 2+ years of Managed Service Provider (MSP) experience
  • Knowledge of IT infrastructure, managed services, and cybersecurity

Who We are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are Serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies.

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today

You will enjoy:

  • Sustainable work-life balance and flexibility culture
  • Highly collaborative culture working in a start-up environment in stealth growth mode
  • Generous Benefits including paid time off program, along with Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions
  • Compensation: starting at $60,000

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter Technologies recruits, employs, trains, compensates, and promotes

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