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Sr. System Engineer-IMS/Major Incident Manager- Full Time

2 months ago

Lansing, United States PSRTEK Full time
Job DescriptionJob Description

Role: Sr. System Engineer-IMS/Major Incident Manager

Location: Lansing, MI - Hybrid

Mode of Hire : Full Time

JOB DESCRIPTION:

Major Incident Manager is responsible for the end-to-end management of all IT major incidents.

Their role and responsibilities are extremely varied and include (amongst others):

  • Leveraging technology to issue all communications and providing key stakeholder management
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports