Application Engineer

4 weeks ago

Suwanee, United States HABASIT AMERICA INC Full time
Job DescriptionJob Description

OVERVIEW OF POSITION:

Provide Engineering & Technical Services to target customers

RESPONSIBILITIES OF THIS POSITION – APPLICATION ENGINEERING

  • Maintain high-level knowledge of all products, services, mfg. operations & fabrication capabilities, and relevant industries through company’s resources and self-education.
  • Engage with company sales representatives and their customers in providing presale and post-sale application engineering support.
  1. Act as principle application engineering point of contact for customers and sales representative for assigned sales area.
  2. Provide general and value added application engineering support for all products i.e.:
    • Take ownership of situations to effectively resolve matters in a timely manner.
    • Effectively offer solutions for customers based on clear application requirements to best meet customers’ requirements and company sales objectives.
    • Oversee field testing activities of products.
    • Provide on-site troubleshooting support.
    • Engage in project activities.
    • Deliver technical presentations to customers.
    • Support special pricing and materials mgt. activities as it relates to specific acct. efforts.
  • Support account sales goals and strategies.
  1. Communicate regularly with sales team members regarding account activities.
  2. Identify leads through active listening and probing for customer requirements and opportunities, as well as proactive industry research.
  3. Participate in customer visits with sales representatives to develop & maintain strong supplier/customer relationships.
  4. Maximize scope of supply.
    • Recognize that a customer using one product type may have opportunities to purchase others.
    • Demonstrate proactive selling of products.
    • Identify opportunities for expanding the sale through additional options and/or complimentary products.
    • Identify and communicate product/service improvements based on customer feedback/experience.
  5. Support contact management database through including personal activities.
  • Interact with key Habasit Group personnel in Knowledge Mgt., R&D, & Product Mgt. in support of personal growth, product improvement & development.


COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Required – Bachelor of Science degree in Mechanical Engineering with 10 years industrial experience plus minimum 3 years in customer facing role – belting and/or conveying related experience preferred.
  • Required – Work inside office and travel in support of outside sales force and customers as part of team; Travel requirement 20%
  • Required – Experienced in mechanical design, analysis and troubleshooting; technical writing; and time/task management.
  • Required – Excellent interpersonal skills; practiced in public speaking and face-to-face consultation.
  • Required – Proactive problem solver
  • Required – Able to multitask & work well in a team.
  • Required – Competent with Microsoft Office: including Word, Excel, PowerPoint; and CAD.
  • Required – Customer and results oriented

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