Patient Coordinator I

4 weeks ago

Houston, United States DRH and Associates Inc Full time
Job DescriptionJob Description

Patient Coordinator

Houston MRI® & Diagnostic Imaging is currently seeking an experienced Bi-Lingual Patient Coordinator to join our team.

Houston MRI® & Diagnostic Imaging has been providing excellent diagnostic imaging tests since 1997. Providing high quality exams in a comfortable and affordable Independent Diagnostic Testing Facility is our focus. We are owned and operated by physicians that specialize in diagnostic imaging (Radiologists). Come join us

Job Summary

Responsible for scheduling patient appointments; greeting visitors and patients; answering general questions; maintaining patient records; communicating with Referring Providers, and other medical professionals. Provides quality customer service in a friendly, efficient, and professional manner; serves as receptionist and coordinator of patient care.

Essential Job Functions

  • Responsible for the on-time opening and closing of center to include, but not limited to locking and unlocking door and setting alarm.
  • Demonstrate a positive professional attitude and provide excellent internal and external customer service.
  • Serve as receptionist, greeting and assisting visitors and checking in patients. Review and verify all patient documents and scan into their chart upon check in. Collect any necessary payments from patient or responsible party.
  • Answer multiple phones lines in a courteous and timely manner. Respond to all phone inquiries and route phone calls appropriately. Must have excellent phone etiquette and voice clarity.
  • Properly schedule patients for diagnostic imaging procedures and maintaining the centers’ schedule.
  • Fill cancellations and openings in schedule daily as needed and reschedule patients based on their medical and/or financial needs.
  • Ensure accurate and detailed information in patient charts, including demographics of patients and Referring Providers into the RIS.
  • Confirms with Referring Provider the specifics of the orders, diagnosis and any information needed for authorization.
  • Review patient charts for daily appointments before confirming with patient. Ensure all charts are updated and complete. Prepare and organize all patient documents for the following days’ schedule.
  • Balance daily payment report and paperwork.
  • Provide the utmost professional interaction and communication with and between the patient/family, center staff, Referring Provider/staff and radiologists
  • Maintain a neat and an organized work area.
  • Assist and maintain the cleanliness of the center including waiting area, dressing rooms and patient bathrooms.
  • Participate in meetings and complete other tasks as assigned by management.

Educational and Skills Requirements

  • High School Diploma or equivalent with a minimum one (1) year of customer service-related work in the medical field.
  • Knowledge of medical terminology, diagnostic radiological procedures in an outpatient setting.
  • Knowledge of medical office practices and procedures and ability to understand and follow Physician and Technologist requests.
  • Proficient in the use of office computer systems including Microsoft Office and RIS.
  • Ability to multi-task and work with constant interruptions, e.g.: Welcome patients, answer phones, schedule exams, ensure accurate and complete paperwork.
  • Ability to communicate and respond to questions assisting patients, doctors, and clinical staff in a professional manner.
  • Bilingual English-Spanish required.
  • Ability to hold all information concerning patients in strict confidence and abide by the Health Insurance Portability and Accountability Act (HIPAA) regulations.

Status: Full Time, Hourly

Location:

Schedule: Monday - Friday, 8 hours shifts. Saturday shifts available

Pay Range: $16 - $18 per hour

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