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Senior Account Manager

3 months ago

Butler, United States Anserve Full time
Job DescriptionJob DescriptionSalary: 55k-65k Exempt

ABOUT ANSERVE:

Anserve is proud to be family-owned and operated since 1969. We have grown to be one of the largest answering services in the country, managing more than 10,000 incoming calls daily. Based in New Jersey, we are a 24×7 business powered by over 100 employees who strive to meet individual and team goals.


Our Core Focus is to build a great company with compassionate people to deliver amazing results



COMPENSATION AND BENEFITS: 

We believe that our employees and our culture are the foundation of the work that we do. 


  • The base compensation range is $55k-65k per year.
  • 401k with up to 4% Employer match 
  • Health Premium covered generously
  • Dental, Vision, Accident, Critical Illness.
  • Generous PTO package
  • Tuition Reimbursement
  • Referral Bonus
  • Professional Training Environment
  • Work with an Award-Winning Team
  • Flexible Working Conditions
  • A Family-Owned Company
  • Advancement Opportunities
  • Manager Development Programs
  • Monthly Rewards/ Incentives
  • Biannual Industry Rewards

 

JOB PURPOSE:  

The Account Manager must be comfortable interfacing with clients through all virtual settings, phone, and in-person, as well as preparing for, and attending in-person client meetings, events, and trade shows. Customer Service is paramount as the Account Manager is client-facing and responsible for concise, collective communication, ensuring the client is properly heard and informed. The person in this role collaborates with inter-departmental peers and reports to the Director of Business Development. This position is hybrid; it requires 2 days per week in our Butler NJ office (for anyone within 30 miles), with occasional client meetings, trade shows, or any other in-person interactions as needed.

 

DUTIES/RESPONSIBILITIES:

Account Management:

  • Maintain the highest level of customer relationships, proactively finding opportunities for growth and providing expertise & guidance to all clients.
  • Proactively contact existing customers. Comfortable with being assigned as a point of contact for a set of clients.
  • Upon set goals, the Account Manager will initiate contact with clients by any means necessary for myriads of objectives, included but not limited to regular check-ins, requests to update information, reviews, etc.
  • Review/update all customer account information in the Anserve Operations system and CRM system; inform clients about features they may not be aware of.
  • Be able to create, use, and explain Anserve reports to internal departments and external stakeholders.
  • Identify opportunities to grow business from our existing account base (overflow, appointment services, inbound text/email) and communicate them to the Director of Business Development to ensure follow-up.
  • Attend client meetings, virtually or in person, where needed.
  • Communicate well and work closely with other departments and senior management to maintain a professional environment for colleagues and clients.
  • Assist with creating sales presentations and any related internal and external marketing projects.
  • Research competition and document intelligence for the team.

 

Performs other duties as assigned

 

REQUIRED SKILLS/ABILITIES:

  • Adhere to Anserve’s core values.
  • Possess the natural ability to build and sustain relationships.
  • Comfortable on the phone, detail-oriented, and able to document well.
  • Optimistic and creative in “getting the job done” when times are difficult.
  • Very organized, motivated, and results-driven.
  • Accountable, articulate, and confident.
  • Disciplined in a remote or office environment.
  • Enjoy learning and drive for continuous self-improvement.
  • Work both collaboratively and autonomously.
  • A basic understanding of the healthcare industry is a plus.
  • Excellent oral, written, and analytical skills.
  • Must have a valid driver's license and vehicle for transportation.

 

EDUCATION AND EXPERIENCE:

  • Minimum 5-7 years of customer service experience.
  • Bachelor's degree preferred.
  • Experience with Anserve Operations Systems, highly preferred.
  • Working knowledge of Microsoft Products, able to learn/ pick up other tangent systems.

 

SUPERVISORY REQUIREMENTS:

  • None

 

TRAVEL REQUIREMENTS:

  • This position requires some travel (trade shows, in-person client meetings, etc.).

 

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position.  However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.  All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.