Call Center Representative

United is a leader in the repossession and auction industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973. We currently operate out of over 40 branches across the nation and are looking to expand our footprint.

One of the key ingredients to our sustained success and growth is our passionate, dedicated and talented Uniteders - that is what we call ourselves. We are more than associates, employees, co-workers - Uniteders are family. We are a group of people that unite to create a working environment that encourages enthusiasm, comradery, creativity, individuality and grit. In return, we have shaped a culture that is not only different, but one of a kind.

We are seeking a highly motivated and personable Release Specialist to join our call center. The ideal candidate will be responsible for handling inbound and outbound calls, email and various computer systems to manage collateral releases and provide exceptional customer service. The work schedule for this position is from 8:15am to 5:15pm, Monday-Friday.

If you're a self-starter with a passion for providing exceptional customer service and a desire to succeed, we want to hear from you.

Responsibilities :

• Handle a large volume of inbound and outbound calls in a timely manner
• Ensure customer satisfaction by delivering exceptional customer service through attentive listening and courteously providing accurate information.
• Maintain accurate and up-to-date customer information in the database.
• Understand and assist in implementing procedures set forth by senior management.
• Communicate effectively with clients, auctions, transporters, customers, affiliates, and branches via email and/or phone with regard to release, redemption and storage issues.
• Meet and exceed monthly performance goals and objectives.

Starting pay for this position is between $16-$17 per hour.

We have a very relaxed, informal work atmosphere, and you may participate in major medical, dental, vision, life and disability insurance plans, and a 401(k) Savings Plan with company match. We also offer paid time off and promotional opportunities.

Requirements :

• High School Diploma or equivalent
• At least 1 year customer service experience (Preferred)
• Proficient with computers and software applications
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational skills and attention to detail
• Excellent interpersonal skills
• Great communication skills, both verbal and written
• Successfully pass pre-employment screening

What We Offer:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) Plan
• Paid vacation days
• Discounted Gym Membership
• Vehicle Purchase Program
• Career Progression
• Community Involvement