Breakfast Attendant

1 month ago

Green Bay, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

1. Administration

· Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.

· Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.

· Memorize menu selections and wines including being familiar with daily specials and basic ingredients.

· Use proper verbiage and etiquette including serving ladies first

· Write order on check or memorize order.

· Relay order to kitchen and service bar utilizing point of sale system

· Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.

· Total bill and accept payment or refer guest to cashier.

· Ladle soup, portion pies and desserts, and brew coffee.

· Clear and reset counters or table at conclusion of each course.

· Assist in cleaning and wiping down of service areas and prep areas

· Notify a manager immediately of any guest complaints.

· Use proper etiquette guidelines for seating guests.

· Ask department telephone using proper telephone etiquette

· Practice and observe all safety rules and procedures.

· Assist all service personnel in any duties as requested.

· Maintain and follow all cash handling procedures.

· Ability to accurately use various office software.

2. Support

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.

Professionalism and Style Expectations

These are expected of every associate within StepStone Hospitality, Inc.

3. Personal Effectiveness

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

4. Communication

· Understands and communicates the StepStone Mission and Core Values.

· Expresses ideas and conveys information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information, decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and is respectful of peers and co-workers.


EOE/M/F/V/D/

Requirements:

5. These are required of every associate.

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.

Additional responsibilities specific to you are:

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.

· Must have good mathematical and computer skills.

· High school education preferred. Relevant training and experience required.

· Ability to timely obtain any required licenses or certificates.

· CPR training and first aid training preferred.

· Additional language ability preferred.

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