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Sales Representative

3 months ago

WinstonSalem, United States QualDerm Partners, LLC Full time
Job DescriptionJob DescriptionDescription:

SUMMARY:

Qualderm Partners offers extraordinary clinical care and an incredible patient experience at every point in the patients' journey. The team of board certified specialists is committed to providing complete clinical care for medical dermatology needs, skin cancer surveillance and treatment, as well as medical dermatologic services, cosmetic and plastic surgery options. Coupled with the unparalleled and unique family-like culture, patients will have an incredible experience from the minute they pick up the phone.

PURPOSE:

This position is responsible for maintaining and developing relationships with the laboratory’s existing and prospective clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Identify new potential new clients/referral sources
  • Build and execute an annual marketing plan and prepare quarterly updates
  • Schedule introductory meetings with potential clients
  • Assist with onboarding of new clients
  • Build relationships with key employees among customers/patients/referral sources
  • Collaborate closely with team members to retain excellent relationships with current clients
  • Schedule regular meetings with referral sources to ensure they are satisfied
  • Conduct periodic client surveys
  • Act as point of contact for complaints and escalate issues as appropriate
  • Maintain detailed database regarding existing and potential clients
  • Study competition to find new ways to retain customers
  • Assist with maintenance of lab’s web site content
  • Maintain open lines of communication with referral sources and team
  • Meet individual goals in a manner that is compliant with all federal, state and governing requirements.
  • Attend local and national professional organization events as requested
  • Other duties as assigned

OTHER FUNCTIONS:

  • Maintains regular and predictable attendance.
  • Performs other essential duties as assigned.
  • Maintain professional licensure/certifications as applicable.
  • Travel to other jobs or office locations as applicable.

SKILLS AND QUALIFICATIONS:

  • Burning desire to land business and build book of business.
  • Great at customer service, remain involved with client relations to protect book of business.
  • Knowledge of medical terminology
  • Proficient computer skills in Windows, Excel and other related software
  • Good verbal and written communication skills
  • Excellent customer service skills
  • Ability to set priorities and organize work
  • Ability to handle multiple competing priorities
  • Ability to work in a team environment and cooperate with all departments

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

  • Bachelor’s Degree
  • Previous experience as an outside Sales Rep
  • One year of healthcare experience
  • Proficiency in the Microsoft Suite and general office equipment
  • Valid Driver’s License and reliable transportation

PHYSICAL ABILITIES:

  • Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment.
  • Ability to sit for long periods

WORK ENVIRONMENT:

The work of this position is performed in an environmentally controlled office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, vendors, insurance companies and other members of the public on a regular basis. The position may cause frequent exposure to communicable diseases, bodily fluids, toxic substances, radiation, medicinal preparations and other conditions common to a clinical environment.

WORK CONDITIONS:

Schedules may vary in accordance with business necessity. The Company considers a consistently positive, cooperative, self-motivated, courteous and professional attitude to be an essential function of every position. While different positions have different primary areas of responsibility, everyone needs to work as a team and we expect all employees to roll up their sleeves and pitch in as necessary to get the job done.

Employees must be able to relate to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes, (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to constructive feedback from a supervisor.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Use of Technology - Demonstrates required skills; adapts to new technologies.
  • Problem Solving - Identifies and resolves problems in a timely manner.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.
  • Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension.
  • Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; responds well to questions.
  • Teamwork - Gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Written Communication - Writes clearly and informatively.
  • Conflict Resolution - Keeps emotions under control.
  • Diversity - Shows respect and sensitivity for cultural differences.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
  • Adaptability - Adapts to changes in the work environment.
  • Personal Appearance - Dresses appropriately for position; keeps self well groomed.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; asks for and offers help when needed.
  • Planning/Organizing - Uses time efficiently.
  • Quality - Demonstrates accuracy and thoroughness.
  • Quantity - Meets productivity standards; completes work in timely manner.
  • Safety and Security - Observes safety and security procedures.

Qualderm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the Untied States in a full-time basis.

Requirements: