Sales, Warranty and General Administrator

1 month ago


Elkhart, United States Optimal Inc. Full time
Job DescriptionJob Description

POSITION SUMMARY:

Sales and Warranty Administrator must have experience in specialty vehicles, customer service, and dealer support. You are characterized by excellent organizational and record-keeping skills. Attention to detail and problem-solving aptitude are qualities the ideal candidate must possess.

The goal is to ensure our sales and warranty organization provides world class service in a safe and efficient manner that exceeds our customers' expectations.

ESSENTIAL JOB FUNCTIONS:

    • Establish, develop, and maintain positive business and customer relationships.
    • Correctly and efficiently keying in sales orders, releasing product, follow up with sales and customers.
    • Assist in the resolution of order processing problems by working as the liaison person between sales management and the customer.
    • Work closely with Sales manager to make efficient procedures in line with company policies for entire sales department.
    • Expedite the resolution of customer problems and complaints to maximize satisfaction.
    • Coordinate sales effort with team members and other departments.
    • Overseeing warranty claims and ensuring they are resolved quickly and efficiently
    • Communicating with customers and dealerships to resolve issues
    • Maintaining accurate records of warranty claims and their resolution
    • Preparing and processing warranty documentation according to manufacturer guidelines
    • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
    • Continuously improve through feedback
    • Go above and beyond for each and every customer.

QUALIFICATIONS:

  • Customer service skills to listen to the concerns of a customer and be able to address their needs.
  • Interpersonal skills to work with a wide variety of people each day, build relationships and network.
  • Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale.
  • No drug or alcohol related driving incidents in the last 3 years
  • Previous experience in a start-up environment a plus.

PHYSICAL DEMANDS:

  • Sitting, standing, or walking for periodic periods throughout the day.
  • Keyboarding


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