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Front of House Executive- Casual/Upscale Theme- Salary up to 65k

2 months ago

Urbandale, United States Gecko Hospitality Full time
Job DescriptionJob Description

Front of the House Executive

Urbandale, IA

Salary $55-75k


Job Description:

Reports to: Chief Operating Executive

Position Summary:Leads shifts with primary responsibility for the front of the house staff delivering outstanding customer service to maximize guest satisfaction

Key Responsibilities:

  • Schedule shifts properly to ensure staffing levels that provide superior service to guests
  • Use the labor scheduling matrix to assist in the scheduling process
  • Use of CTUIT labor management/sales software
  • Supervise all front of house staff members - hosts, servers, bar, bus personnel
  • Assign server sections, side work and deep cleaning assignments
  • Ensure cash and asset controls are in place throughout the property
  • Prepare & make daily deposits, count safe, server banking checkout
  • Understand and maximize the use of the POS system (ALOHA) gift cards, comps, payroll, opening & closing procedures
  • Participate in the hiring process
  • Follow up on the staff certification process to ensure learning standards are maintained
  • Assess and review staff performance and ensure the maintenance of personnel records
  • Communicate effectively to staff and executive team members que time, info board
  • Implement staff incentive programs to improve sales performance and customer service
  • Create and maintain customer loyalty work the dining room and interact with guest during their dining experience.
  • Ensure good safety practices of staff members and guests
  • Maintain proper emergency and security procedures
  • Utilize and follow through on guest comment programs. Respond quickly to complaints and take corrective action.
  • Communicate with executive team members in executive meetings
  • Work with the kitchen to ensure food quality, proper ticket times, knowledge of features/menu etc.
  • Prepare monthly inventory bar, retail etc.
  • Continue professional development through training activities.

Skills Needed:

  • Strong verbal communication
  • Business math understanding
  • Organizational skills
  • Ability to multi-task
  • Ability to work effectively in a dynamic work environment
  • Ability to lead people to achieve results


Apply to be the new Front of the House Executive in Urbandale, IA.

To apply, e-mail your resume to jcameron@geckohospitality.com