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Onsite/Field Service Representative

4 months ago

Charlotte, United States Kreg Therapeutics Inc Full time
Job DescriptionJob DescriptionDescription:

Our mission is to help hospitals improve the management and outcomes of their most complex patients.

Kreg’s Beds provide an innovative modality to get complex patients out of bed, mobilized and stabilized so they can progress to PT, LTACH, and ultimately home. Because not all the patients are the same, not all the beds should be the same. Kreg’s offers a unique portfolio of specialty beds and 24/7 rental services to allow clinicians to mobilize those complex patients safely and efficiently. We are a small company, on a mission to stand out from the crowd and make Kreg Beds the #1 hospital partner to deliver better outcomes for complex patients.


The Field Service Representative (FSR) will report directly to the Operations Manager & Supervisors in each market. This position is responsible for the delivery, service, and pick-up of Kreg Therapeutics’ rental medical equipment. FSR’s must be able to communicate with Central Dispatch and mindfully assist with customer needs. FSR’s prepare equipment for patient use with meticulous maintenance, disinfecting and testing. This position requires availability for a 24-hour, 7-day-a-week on-call schedule.


Primary Responsibilities of the Field Service Representative:

  • While performing the duties of this job, the employee will be required to stand and walk during the majority of his/her shift.
  • Must be able to carry and move 50 pounds.
  • Must be able to apply the required force to maneuver and stop the movement of a 1000 pound hospital bed. Must be able to push, turn or pull a 1000 pound bed throughout the facility to a patient care room.
  • May be required to drive 10-250 miles daily.
  • Must be able to stand, kneel, stoop for up to 8 hours daily to clean and disinfect equipment.
  • Must be able to climb up and down a two-foot step from the truck deck to ground level multiple times per day.
  • Deliver, service and pick-up medical equipment from facilities.
  • Able to be trained at testing, troubleshooting, repairing, operating all Kreg Therapeutics products.
  • Maintain company vehicles in a clean and orderly manner.
  • Clean and disinfect rental equipment in accordance with Kreg Therapeutics policies and procedures.
  • Accurately complete daily reporting requirements.
  • Initiate and maintain positive interactions with all stakeholders/patients.
  • Responsible for completing orders in the designated time frame.
  • Meet all competency expectations to operate a 20-foot box truck. Meets all company safe driving expectations.
  • Always maintain communication with central dispatch regarding customer orders.
Requirements:
  • A valid Driver’s License
  • Experience driving commercial vehicles
  • Experience working in a healthcare environment preferred but not required
  • Ability to travel overnight at times for product transfers within markets
  • Able to pass a criminal background check & preliminary/random drug screening
  • Availability to operate in a 24/7 environment on any specific shift
  • Previous experience in a service industry is a plus
  • Proven leadership
  • Strong written and verbal communications and customer service skill
  • The capability to lift 50 lbs., loading /driving box trucks, moving large medical devices, comfortable being in an ICU/Trauma unit environment

Why work for Kreg Therapeutics?

  • Our products will allow you to make a significant impact in patient care as we serve your community to provide the highest standards of care.
  • You’ll get closer to the mission. There’s less corporate jargon and bureaucracy getting in the way of what you can do and accomplish as a professional.
  • You can wear many hats. Instead of delegating tasks, you’ll figure out how to get them done—and learn a lot in the process.
  • You’ll work more closely with senior leaders. Instead of seeing the CEO once a year, you’ll work right next to him
  • You’ll experience a lot of camaraderie. Teamwork is a big part of our small family-like culture.
  • You can move quickly on your ideas. If you have a proposal, you can try it out quickly without a lot of red tape.
  • You can experiment. You’ll have plenty of chances to test new ideas—and you’ll be encouraged to do so. We hate “boxes”, “lanes” and “silos”
  • You’ll feel a sense of ownership.

Benefits include:

  • Comprehensive Benefit package (Medical, Dental, Vision, 401K & Life Insurance)
  • Paid travel expenses
  • Kreg phone & laptop· Vacation, Personal & Sick time