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Field Tech

3 months ago

Charlotte, United States Restaurant Service Solutions Full time
Job DescriptionJob Description

As our Field Tech in this remote role in the Charlotte, NC area, you will be the person our clients see face to face and look to for solutions onsite. Every day you will be traveling to clients’ sites to resolve issues or complete installs of several technologies you may not know right now.

To thrive in this role, you must have a drive to find the root cause of a problem that might be hidden by the interconnected issues and could require more work from you beyond the initial dispatch description. You have experience where you utilized persistent troubleshooting skills and exceptional customer service to build rapport with the client, dig into the problem and find the actual source of the problem, going beyond the basic solution. This should include an orderly and clean approach to problem solving knowing that the jobsite you leave behind becomes your reputation.

You also must have a clean driving record and background check as you will be working independently onsite and driving a company vehicle.

Here’s What You Can Expect

  • To shift gears quickly from different types of technology, how they are interconnected and how they are used differently in different restaurants.
  • Physical & Dirty Work – no sugar coating it – this role uses tools like a concrete saw, hammer drill, volt meter, toner, ohms meter in cutting concrete, pulling cable, and mounting heavy monitors inside and outside the restaurant.
    • You should be able to lift and move 50 pounds routinely, be comfortable working on a 12’ ladder, pulling cable in attic or rafters.
  • To be held accountable for your van inventory, schedule, and ticket completion in our CRM software (TigerPaw). Our field technicians roll in company cargo van with a great deal of inventory. Completing an accurate and timely inventory of your vehicle and parts on each ticket is vital to success on the next call.
  • A highly variable schedule – some days you might work from 8am to 4pm on service calls to several restaurants across the region and others you might work from 11pm to 4am installing new systems. The challenges at one site could dramatically change the schedule for the day as you diligently pursue answers to a persistent problem.
  • Travel This role travels on a daily basis to customer locations and needs to arrive reliably at the place and time we committed to. Travel is typically within 4 hours of Charlotte but will frequently include overnight stays.
  • Friendly competitive environment of techs and managers that are available for support and that want to see you succeed.

What makes us different

The Field Service team at RSS is the unique combination of doing hard, dirty work, engaging with many different technologies and working professionally with managers to protect their business. The Field Service team is instrumental in protecting our clients’ sites by using discretion and consideration for the restaurant operation and providing full resolution to complex onsite issues.

Our clients are Quick Service Restaurant owners and operators nationwide with equipment ranging from legacy to cutting edge in unique configurations. At RSS, we provide a single source for the technology needed to run a restaurant. We serve as the partner to create the integrated technology solutions and provide the support necessary to keep everything running smoothly.

Benefits:

  • Vehicle for Company Travel
  • Company Provided Tools & Equipment
  • Up to 21 days off in the first full year
  • Medical insurance (we offer a choice of 3 different medical plans)
  • Dental insurance
  • Vision insurance
  • 401k with employer match
  • Company paid Life Insurance, Short term disability and Long term disability insurance

Even if you do not have all the experience or qualifications listed, we would encourage you to apply. We offer training on all systems that we support and look for individuals with technical aptitude and exceptional customer service.

We are interested in all qualified candidates who are eligible to work in the United States but at this time we are not able to sponsor work visas.

· Valid Driver’s License is required

Physical Requirements:

· Frequent manual dexterity to grip, turn and fine manipulation

· Extensive bending, lifting, walking, crawling, climbing

· Vision abilities to see fine detail and distinguish colors on cabling and indicators

· Extensive driving

Job Type: Full-time, W2 position