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Entry-Level Admin
3 months ago
Client Support Specialist - Full-Time/Part-Time
Contempo HCM, an Arizona-based company, provides payroll and human capital management solutions to meet the workforce management needs of business owners.
We are seeking a proactive and self-motivated Client Support Specialist (CSS) to join our team located in our Tucson office with opportunity for growth and career path.
Client Support Specialists are the foundation of Contempo HCM. Our clients look to their CSS to provide knowledge, support, consistency and confidence in our business. A CSS is expected to provide exceptional customer service and professionalism, while remaining on task and completing work with accuracy.
Essential Duties and Responsibilities
- Checking and responding to emails frequently and professionally
- Assisting client with software questions and resolving concerns
- Processing assigned payroll batches accurately and efficiently, while continuing to provide customer support
- Completing all 'After Payroll' tasks in a timely manner
- Assisting with payroll packaging for delivery
- Assisting with any administrative tasks assigned to you including filing, scanning and copying
- Following all procedural documents
- Taking responsibility for all aspects of client accounts assigned
- Greeting visitors/clients and answering the phone when receptionist is unavailable
- Ensuring proper organization and cleanliness of office and work areas
Knowledge, Skills and Abilities Required:
- Minimum of one-year of related experience in a customer support or administrative assistant position
- Demonstrates a basic understanding of payroll tax and how it impacts a client's payroll
- Demonstrates effective verbal and written communication skills both with clients and internal staff
- High Attention To Detail
- Ability to prioritize/organize work and problem solve work related issues
- Ability to complete assigned tasks and duties with little or no supervision
- Ability to demonstrate attention to detail, comprehension and a desire to engage in continued knowledge of payroll software, payroll tax information, deductions, direct deposit, and benefit accruals
- Experience operating a multi-line phone system
- Experience using email and Microsoft Office
- Comfortable using software and leveraging technology to service clients
- Team player (contributes to a positive team environment and demonstrates the ability to take direction and follow through with assignments)
- Ability to represent the company professionally in interactions with internal and external clients
