Servicing Specialist

3 weeks ago

Las Vegas, United States Libra Solutions Group Full time
Job DescriptionJob DescriptionAbout Us:
When life gets hard, we make it easier Libra Solutions simplifies and eases the burden of legal processes for plaintiffs, heirs, and the attorneys and healthcare providers who serve them. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their respective industries.
  • MoveDocs is a technology-enabled services company designed as an end-to-end solution for personal injury law firms and healthcare providers. We are focused on helping uninsured and under-insured patients gain access to healthcare they need that would otherwise be unable to access or afford. We are proud of our mission and are passionate about applying technology to the challenge of making healthcare more accessible.
  • Oasis Financial is the most recognized national brand and industry leader in consumer legal funding. Oasis helps plaintiffs regain control by helping to cover essential living expenses while they await legal settlements. Oasis Financial is also a founding partner of ARC, the Alliance for Responsible Consumer Lending, and APA, Americans for Patient Access.
  • Probate Advance is the industry’s leading inheritance funding provider, providing heirs with the money they need until the lengthy inheritance process is completed.

Together under Libra Solutions, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers. The combination of our footprints, relationships, technology, and funding power solidifies our combined companies as the premier leaders in medical lien, medical legal, Pre-Settlement funding, and inheritance industries.

MoveDocs is seeking an Account Specialist to join our growing Servicing team.  This is a heavy account management role responsible for communicating directly with clients to assist them with their needs. This position will function as the primary point of communication with our attorney and medical provider clients with their accounts for support on our MoveDocs website and internal proprietary tools. MoveDocs takes pride in providing excellent and expedient service to our clients and the qualified candidate must be self-motivated, able to work autonomously, think outside of the box and enjoy working in a fast-paced, high-volume environment.

Job Responsibilities:
  • Makes outbound calls and answers high volume of inbound attorney and medical provider calls daily to obtain status and updates for settled and approved cases.
  • Answers questions including account holder and balance inquiries and provides MoveDocs website access to attorneys as requested.
  • Manage records bills and treatment balances.
  • Creates demand and pay off letters and discuss/negotiates payments.
  • Drafts correspondence including letters, emails and faxes as required.
  • Delivers customer satisfaction through timely, accurate communications.
  • Develops rapport with the attorneys, firms, and medical providers.
  • Create consolidation files to provide attorneys, firms and medical providers.
  • Any other duties as assigned.

Work Experience Required:
  • High School or GED required.
  • 2+ years of work experience in an office type environment or contact center environment.
  • Previous experience with law firms, auto insurance,  account management, or collections.
  • Knowledge or experience with personal injury, medical billing, auto insurance custodian of records.
  • Self-motivated with desire to build great relationships, and able to meet and exceed goals.
  • Ability to multitask from application to application while on the phone and the computer is a must.
  • Able to adapt to change and pivot easily between tasks and process changes.
  • Ability to work quickly and accurately to meet tight deadlines.
  • Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
  • Ability to operate efficiently and effectively within a continuous evolving environment.
  • Basic to advance proficiency in Microsoft Excel, Microsoft Word, and Outlook.


 

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