Client Service Specialist

3 weeks ago

Las Vegas, United States O'GARA Las Vegas Full time

Client Service Specialist will be responsible for all incoming leads and phone calls to the Sales Department and provide client follow-up. This role will initiate contact either by phone, texting or email and transfer contact to a salesperson upon scheduling appointments.

REQUIREMENTS AND QUALIFICATIONS:

  • Minimum 2 years of experience in the hospitality, Public Relations, or Marketing field
  • High school diploma or equivalent
  • Attention to detail, and excellent organizational skills required (grammar, spelling and professional presentation)
  • Superior customer service skills
  • Must be comfortable and personable on the phone
  • Must be able to speak clear and concise English
  • Written and oral fluency in Mandarin or any additional languages is a huge plus
  • Above average proficiency in Microsoft Office and social media platforms
  • Knowledge of CRM systems is a plus
  • Ability to multi-task and think big picture while maintaining a high attention to detail
  • Should possess an appetite for learning and be performance-oriented
DUTIES AND RESPONSIBILITIES:
  • Manage database, ensuring that records are complete and current
  • Recording information, processing, and filing forms
  • Log all customer attempts and comments into CRM tool and schedule follow-up calls
  • Confirm scheduled appointments
  • Re-schedule "no show" customer appointments
  • Follow up with sales department to find out about the appointment and the outcome
  • Manage and update customer's changes in the database
  • Manage customer website requests (internet inquiries)
  • Contact internet clients via email and phone to schedule sales appointments
  • Notify necessary departments of appointments set
  • Manage internet leads from lead receipt to vehicle delivery
  • Forward any customer concerns to the correct department manager and follow up
  • Manage incoming calls and schedule sales appointments off those calls
  • Abiding by all company procedures and accounting principles
  • Any other duties as assigned by the supervisor
EMPLOYEE BENEFITS:
  • Health, dental and vision coverage for employee
  • 401kKPlan
  • Paid time off
  • Paid training, growth opportunities
  • Employee vehicle purchase plans
  • Discounts on products and services
  • Long term job security

Compensation: $22-28/hr. plus bonus

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.

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