Call Center Manager

1 month ago

Fort Myers, United States Powerhouse Home Service LLC Full time
Job DescriptionJob Description

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Southwest Florida. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose Powerhouse Home Services

  • Competitive pay
  • Medical Insurance – We offer Health, Vision, and Dental.
  • Work life balance – We off paid time off.
  • 401k Plan with a company match.
  • Company supplied, take it home at night, company vehicle.
  • PAID TRAINING


The Big Task

You will lead a staff of Call Center Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.


Key Sub Tasks

  • Lead and train staff on the best ways to convert calls into booked service appointments.
  • Manage dispatch to ensure the right technicians are matched to every job.
  • Author and refine call scripts so they’re clear, compelling and result in more appointments.
  • Become an expert of your market, know the customer needs and how best to engage them.
  • Monitor performance of staff, review recorded calls and advise them on how to promote sales.
  • Formalize a coaching and training platform that’s cost effective and measurable.
  • Show employees how their individual contributions matter to the company’s success.
  • Ensure sufficient staffing to match the business demand and seasonal spikes.

Desired Skills and Experience

  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to provide unparalleled customer satisfaction.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Be detail oriented and a highly organized with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
  • Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Powerhouse Home Services by visiting www.PowerhouseSWFL.com.

When you're ready, please email us at Level-Up@powerhouseswfl.com

Equal Opportunity Employer

  • Call Center Manager

    3 months ago

    Fort Myers, United States Powerhouse Home Service LLC Full time

    Job DescriptionJob DescriptionYou’re the best and you want to join a team that appreciates you, where you can create your own opportunities.Who We AreWe keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Southwest Florida. You’ve probably seen our trucks and our ads. What you don’t...

  • Call Center Manager

    1 month ago

    Fort Myers, United States Powerhouse Home Service LLC Full time

    Job DescriptionJob DescriptionYou’re the best and you want to join a team that appreciates you, where you can create your own opportunities.Who We AreWe keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Southwest Florida. You’ve probably seen our trucks and our ads. What you don’t...

  • Call Center Manager

    2 months ago

    Fort Myers, United States Powerhouse Home Service LLC Full time

    Job DescriptionJob DescriptionYou’re the best and you want to join a team that appreciates you, where you can create your own opportunities.Who We AreWe keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Southwest Florida. You’ve probably seen our trucks and our ads. What you don’t...

  • Call Center Representative

    1 month ago

    Fort Myers, United States Lee County Tax Collector Full time

    Job Type Full-time Description ** Starting Hourly Rate of $17.50/hour** Bilingual (English/Spanish)Job Summary The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers. The representative contributes to the smooth operations of the call center by ensuring individual...

  • Call Center Representative

    3 weeks ago

    Fort Myers, United States Lee County Tax Collector Full time

    Job DescriptionJob DescriptionDescription:** Starting Hourly Rate of $17.50/hour** Bilingual (English/Spanish)Job SummaryThe Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers. The representative contributes to the smooth operations of the call center by ensuring...

  • Call Center Associate

    1 month ago

    Fort Myers, United States Grace Tax Advisory Group Full time

    Here we grow again! Retirement by Design in Fort Myers is seeking an accomplished Call Center Representative to join our all-star team of financial, tax, and legal professionals. We specialize in building financial plans that emphasize safety while reducing taxes and providing a steady stream of income. We are the number one retirement incoming planning firm...

  • Call Center Representative

    1 month ago

    Fort Myers, United States PrideStaff Full time

    Call Center Representative Are you a highly motivated, customer service and detail oriented, professional that is looking for a rewarding career? Then this position may be a great fit for you! We are searching for a friendly and polite call center/customer care representative that enjoys handling a high volume of calls and helping customer by answering...

  • Call Center Quality Specialist

    3 weeks ago

    Fort Myers, United States The CSI Companies Full time

    . CSI Companies are looking for a Call Center Quality Specialist to join the team of a prestigious healthcare organization in Fort Myer, FL! The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit,...

  • Call Center Representative

    3 months ago

    Fort Myers, United States Suncoast Credit Union Full time

    ** Call Center Representative (aka: Customer Service)** **Job Category****:** Call Center **Requisition Number****:** CALLC06859 Showing 1 location **Job Details** **Description** **Start Date: 9/07/21** **Pay: $15.50** **Some of our Benefits/Perks for Suncoast Employees:** * **Medical/Dental/Vision Insurance** + Choice of HSA, HRA or OAPIN plans. *...

  • Call Center Representative

    4 weeks ago

    Fort Myers, United States PowerHouse Home Services Full time

    You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. ** __** ** Who We Are ** We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Southwest Florida. You’ve probably seen our trucks and our ads. What you don’t know is...

  • Call Center Manager

    1 month ago

    Fort Worth, United States CorVel Healthcare Corporation Full time

    Job DescriptionJob DescriptionThe Call Center Manager is responsible for leading strategic planning and call center operations in the Procurement Department: Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and TAT expectations. ESSENTIAL FUNCTIONS &...

  • Call Center Manager

    3 months ago

    Fort Worth, United States CorVel Healthcare Corporation Full time

    Job DescriptionJob DescriptionThe Call Center Manager is responsible for leading strategic planning and call center operations in the Procurement Department: Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and TAT expectations. ESSENTIAL FUNCTIONS &...

  • Call Center Representative

    3 months ago

    Fort Myers, United States Powerhouse Home Service LLC Full time

    Job DescriptionJob DescriptionYou’re the best and you want to join a team that appreciates you, where you can create your own opportunities.Who We AreWe keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Southwest Florida. You’ve probably seen our trucks and our ads. What you don’t...

  • Call Center Associate

    4 months ago

    Fort Smith, United States Perpetual Labor Sourcing Full time

    Position Title: Call Center Associate Position Location: Fort Smith, Ar Basic Job Description: Managing large amounts of inbound and outbound calls in a timely manner. Minimum Job Duties: Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling...

  • Call Center Representative

    5 days ago

    Fort Pierce, United States TEKsystems Full time

    Description: Our client, a third party administrator is seeking candidates to support their call center.. This position will require candidates to handle a high volume of inbound calls from health insurance members to assist with health plan information and premium details. The program is supporting a state funded program known as FL Healthy Kids. Candidate...

  • Call Center Representative

    3 days ago

    Fort Pierce, United States TEKsystems Full time

    Description: Our client, a third party administrator is seeking candidates to support their call center.. This position will require candidates to handle a high volume of inbound calls from health insurance members to assist with health plan information and premium details. The program is supporting a state funded program known as FL Healthy Kids. Candidate...

  • Call Center Specialist

    3 weeks ago

    Fort Lauderdale, United States County of Broward Florida Full time

    Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered. This announcement wil Call Center, Call Center Specialist, Specialist, Customer Service, Operations, Processing, Technology

  • Contact Center Agent

    2 months ago

    Fort Morgan, United States Salud Family Health Full time

    Job Description We are looking for a  Contact Center Agent  to join our family. As a Contact Center Agent  with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her...

  • IT Call Center Agent

    3 weeks ago

    Fort Lauderdale, United States AIDS Healthcare Foundation Full time

    WHO WE ARE: AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation! Does the idea of doing something that really makes a difference in peoples lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare...

  • Healthcare Call Center Rep

    6 days ago

    Fort Worth, United States CornerStone Staffing Full time

    Do you have healthcare call center experience?  Are you driven to provide the best experience possible to patients and colleagues? APPLY NOW for the opportunity to work with a nation leading specialty pharmacy company   Job ID: 146966 Job Title: Healthcare Call Center Rep Location: Fort Worth, TX 76177 (Hybrid) Pay: $22 Schedule:...