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Call Center Quality Specialist
3 weeks ago
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CSI Companies are looking for a Call Center Quality Specialist to join the team of a prestigious healthcare organization in Fort Myer, FL The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible Status: Contract to permanent
Pay: $20-26+/hour (depending on experience)
Schedule: Standard hours
In office Job Duties:
- Oversee quality of incoming and outgoing calls
- Keep up to date of the contact service industry and implement the best practices
- Make patient satisfaction a top priority in day-to-day interactions
- Ability to deliver quality satisfaction to patients in a time-critical environment
- Contributes to customer and client listening programs to spot customer needs and expectations
- Determine strengths and weaknesses in call performance
- Minimum of 2 years of call quality experience required
- Call center experience (preferred)
- Strong verbal and written communications
- Above par presentation skills
- Ability to quickly adapt to changing needs
- HS Diploma or equivalent (required)
Interested? Apply now Our client is actively interviewing and looking to make an offer very soon
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