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Clinical Applications Manager
3 months ago
Our client, Xstrahl, is a global leader in the design and manufacture of Superficial Orthovoltage Medical X-ray Systems, making a difference in the treatment of cancers and dermatological disorders. Their innovative approach extends to advanced X-ray systems for pre-clinical radiation biology research. With manufacturing facilities in the United States and United Kingdom, and its international network of distributors, Xstrahl is at the forefront of medical and scientific advancements.
Position Overview:
The Global Clinical Application Manager will oversee comprehensive management and support for all systems across radiation therapy, Life Science, and dermatology. This position will provide leadership and management to a team of application support specialists, applying the principles of EOS (Entrepreneurial Operating System) to drive operational excellence and customer satisfaction.
Key Responsibilities:
Customer Experience:
- Manage Help Desk responses for Applications Support.
- Develop and implement the Applications support strategy.
Team Management:
- Mentor and supervise a team of application support professionals.
- Set performance expectations and conduct regular reviews to support professional development.
Internal/External Training:
- Provide clinical applications training for their medical systems, supporting software development and end-users.
- Develop training materials and ensure in-house personnel are equipped with the knowledge to support their products effectively.
- Demonstrate clinical expertise at exhibitions and events as a key representative of Xstrahl.
Post Market Surveillance:
- Analyze customer data to inform future product development and ensure accuracy.
- Manage user feedback through ZohoDesk and CFR processes, escalating regulatory issues.
- Collate market information to address product development questions from Customer Success and R&D teams.
Technical Sales Support:
- Support sales presentations and demonstrations by providing resources.
- Build and maintain strong customer relationships through insightful proposals.
- Coordinate and host potential customer visits to existing sites to support the sales process.
- Contribute clinical expertise to develop accurate, cost-effective, and deliverable tender specifications.
Other Duties:
- Manage complaints and feedback related to Applications.
- Oversee medical software and connectivity upgrades/installations.
Qualifications:
- Bachelor's degree in a relevant field; advanced degree preferred.
- Proven experience in managing application support teams in a medical device or healthcare setting.
- Strong leadership skills with a track record of fostering a collaborative, high-performance team environment.
- Excellent communication and presentation skills, with the ability to engage effectively with technical and non-technical stakeholders.
