Business Operations Analyst
2 weeks ago
Business Operations – ON-SITE, Las Vegas
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Licensed in California, we are a direct lender providing simple, honest, and attainable financing for America’s small businesses. Our company is looking for a dynamic Business Operations Analyst to join our team, working out of our Las Vegas location.
As a Business Operations Analyst, you embody the idea that we want our internal customers to succeed. You will be the employee-facing level 1 support person, managing support tickets and user requests, investigating problems, escalating support issues to our partners and vendors, and answering general questions. As you resolve daily problems, you will identify trends and create recommendations to Business Operations management for product and process improvements. The wide exposure of this role offers opportunities to interact and grow within all levels of the organization.
Responsibilities
· Provide level 1 support to our employees and answer internal questions relating to product, process, and policy
· Bring open support cases to resolution in a timely manner or escalate them to the appropriate teams or vendor if necessary
· Contribute to the enterprise-level technical road map by being an active participant in UATs and documenting the test scenarios and outcomes
· Create and maintain workflows in Hubspot
· Process opt-out requests from direct mail and email campaigns in a timely manner
· Other projects and tasks as assigned
· Keep our employees informed and happy
Skills & Qualifications
· High comfort level interacting with both technical and non-technical groups
· Above-average proficiency with Microsoft Office product suite a must; proficiency with Hubspot or other CRM system highly desired but not required
· Bachelor’s degree preferred
· Strong interpersonal, written and verbal communications skills, and organizational skills
· Demonstrated attention to detail and systematic approach to task performance
What you get from us:
· Health, dental, vision, 401k available
· Paid vacation, holidays, and sick time
· A dynamic, team-oriented work environment
· Rewards, recognition, company events, and other fun stuff
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