Business Analyst
4 weeks ago
- Gathers information and data on business process and procedures.
- Receives/identifies problem or process issues and inefficiencies, researches alternatives, contributes to presentations, tests to confirm, and participates in implementing solutions for defined business processes.
- Works with business partners to create documentation of business processes, training procedures, and standard operating procedures.
- Generates/monitors standard reports. Reviews and audits information.
- Assists in coordinating, conducting or facilitating general and specific training programs for organization employees.
- Assists in preparing training plans relevant to the material.
- Keeps records and gathers information from course evaluations. May suggest improvements.
- Delivers established training courses.
- Provides orientation and onboarding training to new division employees.
- May travel to other locations to assess needs, deliver trainings and/or perform other business needs.
- Performs after-hours/weekend testing of system enhancements and fixes. This could be within the division or in conjunction with other First American groups (both onshore and offshore).
- Monitors the shared email inbox to assist system users with inquiries, requests and/or issues.
- Gathers information on business objectives from management, determines training needs, and recommends solutions.
- Actively participates in the design of training/instructional materials including web publications, policy and procedure manuals and client-specific guidelines. ?
Must Haves:
- 1-3 years of BA experience. Training skill set can be taught
- ACCEPTANCE REGRESSION TESTING
- BUSINESS REQUIREMENTS
- DOCUMENTATION
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLs
- TRAINING INITIATIVES
- GENERAL BUSINESS
- TRAINING PROGRAMS
- OFFSHORE
- TRANSLATE
Nice to Haves:
- Must have high school diploma or equivalent
- Bachelor's degree is highly desirable
Day-to-Day Responsibilities:
8:00am PT –5:00PT
Hours Per Week: 40.00/ Hours Per
Day: 8.00/ Interview Notes: Describe Team Culture: 3 direct reporting analysts (1 in CA, 2 in FL). Highly collaborative. Everyone has their own assignments and works independently, but willing to share workload.
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