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Usher
2 months ago
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.
Who are you?
You're a rockstar with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.
Position Summary
This key position is primarily responsible for escorting guests with accuracy and warmth to their assigned seats, as well as assisting with venue set up and break down.
Minimum Qualifications
● Strong work ethic, team player, and exceptional guest service skills
● Preferably 1+ years as an usher, ticket-taker, host, or similar role in a fast-paced, high-volume entertainment and service environment
● Ability to provide positive guest experiences through the lens of hospitality at all times
● Ability to navigate music venue conditions, including tight spaces, dark rooms, and loud environments
● Effective communication and interpersonal skills with a proven ability to build positive relationships with guests and coworkers
● Creative problem solving skills, and the ability to think on your feet
● Ability to work both independently and as part of a multi-faceted team
● Ability to work a flexible schedule including days, nights, weekends, and holidays
● Ability to perform physical requirements of the role including, but not limited to: standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 35 pounds
Overview of Responsibilities
● Appropriately check guests in upon entrance to the establishment utilizing proper check-in systems and standards
● Greet guests with warmth and hospitality immediately upon entry, serving as brand ambassador for City Winery
● Upholding seating accuracy by repeating the seat numbers relayed to them by the concierge and circle them on their floor plan to be turned in at the end of their shift
● Monitoring the crowd throughout the duration of the event, including standing by major walk-ways, entries, and exits, and directing guests as needed
● Support retail merchandise needs, and direct guests interested in retail merchandise to the designated retail representative and/or concierge for purchases
● Assisting in venue set up and break down as directed by management
● Assisting with any other front door duties that management requests assistance with within a reasonable scope of that usher’s training and experience
● Alerting concierge or management to any guest concerns or dissatisfaction
● Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform
● Actively support concierge duties as needed
● Perform all other reasonably assigned duties
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
We use eVerify to confirm U.S. Employment eligibility.
