UX Content Designer II

2 weeks ago


Portland, United States Accelon Inc Full time
Job DescriptionJob DescriptionUX Content Designer II
(Portland, US - Hybrid; 1 or 2 days a week in the office)

Description

Designers at our Partner team can think across systems, champion design ideas, collaborate with stakeholders, advocate for customers, and deliver impactful data-driven designs. Our design teams use creative and innovative solutions to deliver high-quality experiences our customers love.

The Digital Experience and Customer Empowerment (DXC) organization creates best-in-class experiences for customers as they discover, try, buy, use, and renew access to our products. We also create self-service tools to automate internal processes. The Experience Design team within DXC includes UX, visual design, research, service design, and content design disciplines.

The UX Content Designer will join a team creating microcopy for e-commerce-related customer-facing experiences and will work closely with our design systems team to establish internal content guidelines and other documentation. You will work across many different parts of the organization with a focus on increasing the clarity and usability of the experience through the lens of content design.


As a UX Content Designer, your projects might include
  • Using data and evidence to create experiences and content that speaks to customers, right at the moment they need it, to enhance product, discovery, trial, purchase, use, and renewal.
  • Coordinating with content developers across the customer journey to ensure messaging is clear, concise, and cohesive.
  • Defining the content strategy for specific features or initiatives, and providing a rationale for content choices
  • Collaborating closely with UX designers, Product Managers, and other content designers to create frictionless customer experiences
  • Infusing passion, care, and attention to detail in platform experience artifacts to build brand trust
  • Testing and measuring microcopy effectiveness. Iterating content based on feedback and analysis.
  • Contributing to division and company-wide terminology and taxonomy projects, including a terminology reference for our experience, designers, project managers, and engineers
  • Experimenting with new tools and identifying opportunities to define and refine processes that increase efficiency, consistency, and scalability
Minimum Qualifications
  • 4+ years of experience, creating UX-focused content.
  • Excellent writing skills: succinct, clear, empathetic, and engaging, with an interest in the intersection of language and user experience.
  • Understanding of how content, tone, and voice affect the usability of a product, app, landing page, or website.
  • Demonstrated ability to work collaboratively on cross-functional teams, solving customer challenges through problem definition, workflow analysis, schematics, wireframes, and prototypes.
  • Basic knowledge of customer journeys and how to identify opportunities for content touchpoints.
  • Excellent communication skills with the ability to distill complex ideas, varied viewpoints, and large amounts of data to their essence.
  • Strong understanding of language, models, taxonomies, linguistic principles, and AI/ML-driven conversations.
  • Experience with Figma and/or other content design tools.
  • Hands-on knowledge of qualitative or quantitative research and analysis.
Preferred Qualifications
  • Bachelor's degree (English, Communications, Design, IA, or HCI preferred) or equivalent work experience within a related field.
  • Experience with agile software design methods.
  • Knowledge of Autodesk products.
  • Experience in large global enterprise organizations.
Pay Rate: $60 - $63/h (depending on experience and skills) under a W-2 contract
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