Manager, IT

EPSG is seeking a dedicated IT Manager with a passion for excellence to streamline and enhance the day-to-day tasks of the IT Department. Provide administrative support to the IT department and assist with various tasks related to IT operations and management.

Here is what it would look like to choose EPSG:

BENEFITS FOR YOU

• Comprehensive benefits, including medical, vision, and dental
• Paid time off
• 401K with company match
• Opportunity for growth
• Paid holidays
• Employee Assistance Program

YOUR KEY RESPONSIBILITIES

• Oversee the regulatory compliance via Vanta including the tracking and status of SOC2 and PCI controls and testing.
• Manage and coordinate user access control to all systems.
• Manage change control process including working with our vendors to ensure compliance to security requirements and the SLDC process.
• Track employee training via KnowBe4 including maintaining campaign management.
• Oversee the procuring and maintaining IT inventory, including hardware, software licenses, and other IT assets
• Coordination of support with our helpdesk / flexible team. Tracking tickets, solutions, and user fulfillment. Handling of desktop and user issues
• Generate and oversee documentation of IT processes, procedures, and troubleshooting guides.
• Manage IT projects, including coordinating tasks, tracking progress, and preparing reports for IT management.
• Prepare daily reporting and monitoring IT systems and networks for compliance and security.
• Evaluate products to increase efficiency of processes including automation.
• Perform other duties and special projects as assigned by IT Director.

QUALITIES AND QUALIFICATIONS WE LOOK FOR

• Knowledge of Microsoft Azure, Azure Security, Compliance, and Identity Fundamentals - SC-900 certification a plus
• Previous experience in an IT technical role,
• Understanding of IT concepts and terminology.
• Knowledge of service requests and change control and the associated processes.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to multitask and prioritize tasks effectively.
• Willingness to learn and adapt to new technologies and processes.
• Ability to work independently with minimal supervision and as part of a team.
• Familiarity with Vanta and KnowBe4and project management tools is a plus.

WHO WE ARE

EPSG is a trusted leader in payment processing and merchant services, bringing together decades of expertise and experience. Guided by integrity, transparency, and commitment, we excel at seamlessly integrating innovative transaction technologies into a user-friendly platform. With a comprehensive range of end-to-end payment solutions, we are dedicated to fostering the growth and success of our partners and merchants.

As a company built by sales partners, for sales partners, and merchant by merchant, we prioritize long-term relationships and aim to be the first and last stop for all payment needs.

DISCLAIMER

Final salary offered is dependent on experience, qualifications, and specific requirements for each position.