Spa Coordinator

2 months ago

Ashburn, United States XCAL Full time
Job DescriptionJob Description

Spa Coordinator

XCAL Shooting Sports and Fitness, a family-owned business, combines its technology-driven design with uncompromising customer service to deliver a unique and fun-filled experience for shooters and fitness enthusiast of all levels. This revolutionary new concept integrates shooting sports and fitness in one convenient location. Our facility features three distinct shooting ranges, full service restaurant, large retail space, traditional as well as functional fitness, mixed martial arts dojo, spin studio, group fitness, spa services, child activity center and a host of amenities to provide an exceptional experience.

Employment at XCAL comes with an XCAL membership, flexible hours, employee lockers rooms, and discounts on products and services.

Position Summary

The XCAL Spa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller's expectations, always presenting a cheerful and pleasant attitude. They also assist the General Manager with filing and other office duties as needed.

Job Duties and Responsibilities

  • Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
  • Converts XCAL Spa questions into appointments.
  • Explains all XCAL Spa products, services, and treatments to guests and assists them with determining their individual needs.
  • Suggests upgrades or add-ons to products and services.
  • Completes outgoing confirmation calls and member outreach calls to schedule appointments.
  • Uses all required safety devices to comply with company safety rules.

Position Requirements

  • High School Diploma or GED
  • 1 year of customer service experience
  • CPR and AED certified within 30 days of hire
  • Knowledge of computer software such as Microsoft Office, Excel, PowerPoint, and Outlook
  • Ability to calculate figures and amounts such as discounts, interest, and commissions
  • Ability to stand, sit, walk, reach, climb and lift up to 50 pounds

Preferred Requirements

  • 1 year of receptionist experience

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