Client Services Executive
3 weeks ago
You will join a world-class team in the business of making people smile. Our Platform connects our customers to rewards and incentives from 2000+ brands that people love, all via our seamless, easy-to-use API.
We're looking for a proactive individual who will be responsible for providing excellent customer service at every stage of the customer journey, handling customer queries and requests, actioning or escalating to the right person for resolution.
We’re the market leader in the UK and are active in a number of other markets including Europe, Australia and India. This year we will continue to expand our presence in the US as well as setting up operations in new countries
If successful you'll have the unique opportunity to work closely with our CEO and co-founder, Alex Preece. This role offers you the chance to become one of the founding members of our US operation
If successful, you will
- Liaise with internal departments to find solutions to customer issues.
- Report on any key or recurring issues and working with the Account Management team and our suppliers to continuously improve the service we and our customers receive.
- Create helpful content for customers, including retailer specific guides and collateral.
- Maintain Supplier documentation to ensure we always have up to date information on how to contact, and escalate issues.
- Work with our Engineering team to assess the impact and maintain our Status Page when incidents occur and escalate to suppliers to expedite the resolution where necessary.
About YouYou're a strong relationship builder, confident working with both internal and external stakeholders. You have some experience delivering technical support, solving problems and using systems such as Jira and Zendesk.
You're highly organised, and are able to manage multiple deadlines to ensure SLA's and KPI's are met. You take proactive ownership of tasks and shows initiative to find resolutions
Above all you're an excellent communicator who pays attention to the detail, even when working in a fast-paced environment.
There's a few things that would help you stand out, but aren't essential (so please don't hesitate to apply even if you don't have these):
- Previous experience in delivering SaaS
- Project management experience
- Account Management/Commercial experience
- Presentation skills
BenefitsWe offer all our employees trust and empower our team to work with flexibility and autonomy. Our US office will allow the team to come together, build and foster key relationships, both in this space and in close collaboration with the UK Head Office. We also understand the importance of work/life balance and operate a hybrid working model.
In addition to a competitive salary, our benefits include:
- Healthcare plan including, medical, dental and vision
- 20 PTO per annum
- 401(K) contribution
- Annual Bonus Scheme
- Access to exclusive discounts and rewards
- Regular employee wellbeing activities, including company lunches and away days where we do everything from helping local charities to traditional team building activities
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