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Director of Operations

3 months ago

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Job DescriptionJob Description

Position: Director of Operations

Location: SOAS Headquarters

Department: Operations

Reports to: Chief Operating Officer (COO) / Chief Financial Officer (CFO)


Job Summary:

Reporting to the COO/CFO, the Director of Operations will oversee the day-to-day activities of Son of a Saint, ensuring that the organization is managed and performing efficiently and effectively.


Supervisory Responsibilities:

  • Participates in the hiring and training of Operations Department personnel.
  • Will act as the direct supervisor for the following employees: Human Resources Manager, Senior Accountant, Logistics Manager, Office Manager, and Building and Facilities Manager.
  • Organizes and oversees the work and schedules of Operations Department employees.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees as needed and in accordance with company policy.
  • Determines labor needs to meet organizational goals.

Supervisory Responsibilities by Department:

  • Logistics Management: Develop and implement logistics strategies to streamline processes and enhance efficiency. Optimize transportation routes to minimize costs and improve delivery timelines.
  • Building and Facilities Oversight: Manage maintenance schedules and oversee facility improvements. Ensure compliance with safety regulations and maintain a safe working environment. Coordinate with contractors and vendors for building-related projects.
  • Human Resources Coordination: Collaborate with the HR team to recruit, train, and retain talented staff. Implement HR policies and procedures to foster a positive work culture. Address employee concerns and provide guidance on performance management.
  • Accounting Supervision: Monitor financial activities, budgeting, and reporting. Review financial statements and ensure compliance with accounting standards. Coordinate with external auditors for financial audits.
  • Office Management: Oversee administrative functions to support day-to-day operations. Manage office supplies, equipment, and vendor relationships. Coordinate office layout and space utilization for optimal efficiency.

Duties/Responsibilities:

  • Works with chief executives, c-suite, and other members of the leadership team to set the organization's strategic goals.
  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Reviews, analyzes, and evaluates internal operating procedures.
  • Implements policies and procedures that will improve day-to-day operations.
  • Ensures work environments are adequate and safe.
  • Oversees operations personnel to ensure the department is reaching goals set by Son of a Saint leadership.
  • Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost in the Operations Department to maintain organizational objectives.
  • Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
  • Improves mentee’s and guardians satisfaction through policy and procedural changes.
  • Leads coordination and integration of efforts among Operations, Administration, Development, Community Engagement, Programming, and Marketing Departments to produce smoother workflow and more cost-effective processes.
  • Projects a positive image of the organization to employees, partners, and community.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Thorough understanding of practices, theories, and policies involved in business and finance.
  • Excellent verbal and written communication and interpersonal skills.
  • Excellent managerial and diplomacy skills.
  • Proficiency in Google Suite and related software.
  • Excellent organizational skills and attention to detail.
  • Excellent analytical, decision-making, and problem-solving skills.

Education and Experience:

  • Master's degree in Business Administration or related field.
  • Extensive and diversified background of related experience.
  • Minimum 10 years of relevant work experience.


Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 30 pounds at times.