Claims Director

We are seeking a highly experienced and strategic Claims Director to lead and oversee the entire claims management process at Eagan Insurance Agency.

The Claims Director will be responsible for setting the direction of claims policies, ensuring compliance with regulations, optimizing claims processing efficiency, and providing exceptional service to clients.

• Claims Management: Oversee the claims management process from start to finish, ensuring timely and accurate processing of claims.
• Policy Development: Develop and implement claims policies and procedures to improve operational efficiency and service quality.
• Team Leadership: Manage and mentor the claims team, providing leadership, guidance, and support to achieve departmental goals.
• Compliance: Ensure compliance with regulatory requirements and company policies in all claims activities.
• Analysis and Reporting: Analyze claims data to identify trends and areas for improvement, presenting findings to senior management.
• Collaboration: Collaborate with other departments, including underwriting, legal, and customer service, to resolve complex claims.
• Client Relationships: Maintain relationships with clients, ensuring high levels of satisfaction and addressing any concerns promptly.
• Dispute Resolution: Oversee dispute resolutions, settlements, and negotiations with clients or external stakeholders.
• Financial Management: Manage the department's budget, monitoring expenses, and seeking cost-saving opportunities without compromising service quality.
• Industry Knowledge: Stay informed of industry trends, best practices, and regulatory changes, adjusting strategies as needed.

• Education: Bachelor's degree in business, insurance, or a related field (Master's preferred).
• Experience: Minimum of 8-10 years of experience in claims management, with at least 5 years in a leadership role.
• Knowledge and Skills: In-depth knowledge of insurance claims processes, industry regulations, and legal implications. Strong leadership skills with experience managing and developing teams. Excellent problem-solving, negotiation, and decision-making abilities. Strong communication and interpersonal skills, with the ability to work effectively across departments. Proficiency in claims management software and data analysis tools.

• Certifications: CPCU (Chartered Property Casualty Underwriter) or similar insurance designations.
• Experience: Experience with various types of claims, including property, casualty, and liability.