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Gaming Moderator

4 months ago

Houston, United States Social Element Full time
Job DescriptionJob DescriptionThe Social Element:

Hello We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Sony, Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

The Opportunity:

✔️ Are you a passionate gamer with a keen interest in what happens behind the scenes?

✔️ Do you speak fluent Japanese with great English too?

We currently have a great opportunity for a fully remote Gaming Moderator (Japanese) to provide core services on one of our biggest gaming brands

Sound like you? We’d love to talk to you about this opportunity

What You'll Do:

As a Gaming Moderator you will protect our client’s brand and make sure their reputation is kept safe at all times; in this position, you are the key in providing a positive gaming experience for all users, while being aware of any potential issues on the gaming platform.

As a core part of the opportunity, you will be reviewing strong graphic images, sound files and written content that may violate the guidelines of the community.

  • Moderating in accordance with The Social Element guidelines and client-specific guidelines.
  • Carrying out moderation and training accordingly to the times scheduled in the project schedule
  • Escalating user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
  • Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them
  • Complete shift reports using templates provided according to individual project requirements
  • Informing Project Managers of any technical or other issues with sites or content and providing feedback on any client issues
Working Hours:

Ideally, we are looking for candidates who have flexibility to work across weekdays, evenings and weekends to cover all project hours. At times, the times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects. For this project, ideally we are looking for people who have flexibility to cover the following:

Must be available both weekend days

Desired availability 11am to 7pm EST

Total amount of hours will be approx 15 to 20 per week.

Child Protection:

At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements