Current jobs related to Process Quality Analyst - Chesterfield - EVERSANA

  • Business Process Analyst

    2 weeks ago

    Chesterfield, United States Crescens Full time

    Job Title : Business Process Analyst Location: Chesterfield, VA (Hybrid) Duration : 6+ month Type : ContractJob Description : Project manager will be managing the project while the business analyst takes point for process modeling for current-state , coupled with requirements definition to support process roles and end user experience leveraging an online...

  • Business Process Analyst

    2 weeks ago

    Chesterfield, United States Crescens Full time

    Job Title : Business Process Analyst Location: Chesterfield, VA (Hybrid) Duration : 6+ month Type : Contract Job Description : Project manager will be managing the project while the business analyst takes point for process modeling for current-state , coupled with requirements definition to support process roles and end user experience leveraging an...

  • Business Process Engineer

    2 weeks ago

    Chesterfield, Missouri, United States Insight Global Full time

    Business Analyst Job DescriptionAt Insight Global, we are seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in process modeling, requirements definition, and test execution.Key Responsibilities:Process Modeling: Lead multiple departments through current-state process flows and associated role...

  • Technical Business Analyst

    3 weeks ago

    Chesterfield, United States Stellar IT Solutions LLC Full time

    Job Title: Technical Business Analyst Job Location: Chesterfield MO (Hybrid) Job Type: Contract to Hire (6 months) Role Overview: The Business Analyst is responsible for gathering and analyzing business requirements conducting gap analysis on existing system functionalities and configuring new and existing systems to meet business needs. The role also...

  • Business Analyst 4

    3 weeks ago

    Chesterfield, United States nLeague Full time

    Job DescriptionJob DescriptionJob Id: 746504Position: Business Analyst 4Department: Chesterfield CountyLocation: Chesterfield County Govt, 9901 Lori Road, Chesterfield, VA 23832Duration: 03+ MonthsMode of Work: On-Site(Hybrid)Project manager will be managing the project while the business analyst takes point for process modeling for current-state , coupled...

  • Business Analyst 4

    3 weeks ago

    Chesterfield, United States nLeague Full time

    Job Id: 746504 Position: Business Analyst 4 Department: Chesterfield County Location: Chesterfield County Govt, 9901 Lori Road, Chesterfield, VA 23832 Duration: 03 Months Mode of Work: On-Site(Hybrid) Project manager will be managing the project while the business analyst takes point for process modeling for current-state , coupled with requirements...

  • Sales Performance Analyst

    2 weeks ago

    Chesterfield, Missouri, United States Bunge North America Full time

    About the RoleWe are seeking a highly skilled Sales Analyst to join our team at Bunge North America. As a Sales Analyst, you will play a critical role in providing proactive analysis to our North American Sales channel leaders, driving business growth and improving sales performance.Key ResponsibilitiesProvide sales trends and data insights to Sales...

  • Data Analyst 3

    4 months ago

    Chesterfield, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Data Analyst 3 (Hybrid)Location: North Chesterfield, VADuration: 12+ MonthsJob Description:The Client is seeking a skilled Data Analyst to join our team and play a crucial role in the Data Migration project for the Law Enforcement Administration Management System (LEAMS) with the client. As a Data Analyst, you will...

  • Data Analyst 3

    4 months ago

    Chesterfield, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Data Analyst 3 (Hybrid)Location: North Chesterfield, VADuration: 12+ MonthsJob Description:The client is seeking a skilled Data Analyst to join our team and play a crucial role in the Data Migration project for the Law Enforcement Administration Management System (LEAMS) with the client. As a Data Analyst, you will...

  • Treasury Analyst

    19 hours ago

    Chesterfield, United States ProspectBlue Full time

    POSITION SUMMARY: We are seeking a detail-oriented treasury analyst to provide operational support for the Treasury department. In this role, you will be required to analyze and interpret financial data, prepare treasury reports and analytical documents, maintain internal and external relationships, and execute documentation management. To be a successful...

  • Business Analyst

    2 weeks ago

    Chesterfield, United States Insight Global Full time

    Project manager will be managing the project while the business analyst takes point for process modeling for current-state , coupled with requirements definition to support process roles and end user experience leveraging an online reservation and permitting platforms (1.5 months). Followed by future-state process modeling by partnering with subject matter...

  • Business Analyst

    2 weeks ago

    chesterfield, United States Insight Global Full time

    Project manager will be managing the project while the business analyst takes point for process modeling for current-state , coupled with requirements definition to support process roles and end user experience leveraging an online reservation and permitting platforms (1.5 months). Followed by future-state process modeling by partnering with subject matter...

  • Business Systems Analyst

    3 weeks ago

    Chesterfield, Missouri, United States neteffects Full time

    Job Summary: We are seeking a skilled Business Systems Analyst to join our team at NetEffects. As a Business Systems Analyst, you will play a critical role in gathering requirements, performing gap analysis, and configuring systems to meet business needs.Key Responsibilities:Business Requirements Gathering: Work with business partners to ensure properly...

  • IT Business Analyst

    3 weeks ago

    Chesterfield, United States GSK Solutions Full time

    Job DescriptionJob DescriptionJob Title: IT Business Analyst (Hybrid)Location: Chesterfield, VADuration:6+ MonthsJob Type: Corp-Corp / 1099 / Contract W2Rate: $60/hr on C2CClient: State of VirginiaInterview Type: WebcamNote: Please note that this is a 20hrs/week assignmentJob Description: Project manager will be managing the project while the business...

  • Business Analyst

    4 weeks ago

    Chesterfield, United States Syntricate Technologies Full time

    Additional Job Information: Title: Business Analyst Start Date: 09/16/2024 to 06/30/2025 Position Type: contract Location:North Chesterfield, VA [Onsite] Work Arrangement: Onsite Agency Interview Type: In Person Only Description: Short Description: Business Analyst Complete Description: looking for a Senior Business Systems Analyst with 6+years of...

  • Business Analyst

    1 week ago

    Chesterfield, United States Syntricate Technologies Full time

    Additional Job Information: Title: Business Analyst Start Date: 09/16/2024 to 06/30/2025 Position Type: contract Location:North Chesterfield, VA [Onsite] Work Arrangement: Onsite Agency Interview Type: In Person Only Description: Short Description: Business Analyst Complete Description: looking for a Senior Business Systems Analyst with 6+years of...

  • Sales Analyst

    2 weeks ago

    Chesterfield, United States Bunge North America Full time

    Location :St. Louis MOCity :ChesterfieldState :Missouri (US-MO)Country :United States (US)Requisition Number :36939At Bunge, people don t just come here to work, they come here to grow solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package but most importantly, in...

  • Business Analyst

    4 months ago

    Chesterfield, United States CapLeo Global Full time

    Job Title: Business Analyst - Document Management Analyst Location: North Chesterfield, VA (Onsite) Duration: 12 Months Short Description: Perform complex business analysis and technical tasks such as project planning, process improvement, writing requirements, system design, data analysis, interface analysis, and system rollout. Complete Description: ...

  • Business Analyst 4

    7 days ago

    Chesterfield, United States Lorven Technologies Full time

    Position: Business Analyst 4 - CRIS Document Management Analyst Location: 7700 Midlothian Tpke North Chesterfield, VA - Onsite Contract Position In Person Interview Only Virginia State Police (VSP) is looking for a Senior Business Systems Analyst with 6+years of experience to lead projects related to computerized document creation, workflows, interfaces and...

  • Senior Business Analyst

    4 weeks ago

    Chesterfield, United States Cynet Systems Full time

    Job Description: Project manager will be managing the project while the business analyst takes point for process modeling for current-state , coupled with requirements definition to support process roles and end user experience leveraging an online reservation and permitting platforms (1.5 months). Followed by future-state process modeling by partnering...

Process Quality Analyst

4 months ago

Chesterfield, United States EVERSANA Full time
Job DescriptionJob DescriptionCompany Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

Job Description

THE POSITION:

This position is primarily responsible for leading process and quality initiatives including but not limited to: internal quality and client requirements and auditing associate call center activity along with performing call monitoring and service level auditing to deliver on client expectations and maintain the operational excellence of the department and organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

  • Perform daily call monitoring and assessment of assigned client specific programs.
  • Perform quarterly internal process audits.
  • Investigate and address non-conformities from previous internal and external audits through the Corrective and Preventative Action Program as well as identify Preventative Actions to improve operations.
  • Assist quality department in developing and maintaining standard operating procedures and work processes for client specific and internal operations.
  • Analyze and resolve process problems and assist departments in solving work problems through our Corrective and Preventative Action program.
  • Review and recommend updates to the Quality Policy Manual, and Standard Operating Procedures, WI, and key resource documentation including creation.
  • Audit client specific service level agreements for accuracy and complete error tracking documentation.   Recommend coaching and re-training for identified errors,
  • Assist with quality and compliance training on topics including but not limited to HIPAA and Adverse Events.
  • Process mapping for new processes or change of process
  • Leading 2 improvement projects per quarter or as agreed upon between Client and EVERSANA Life Science Services.
  • Key contact for KPI tracking at a PSN, Account, or national level including symptom/causation, determination of KPI’s
  • Lead CSAT Project Analysis identifying root-cause analysis for CSAT Results
  • All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

  • Focuses on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others.
  • Accepts being accountable and responsible in work practices and expectations.  Delivers what is promised.
  • Fosters a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency.
  • Uses innovative critical and creative thinking to evaluate and solve work and customer issues.
  • Seeks assistance in solving work problems through collaboration and information seeking.
  • Travel (10%) Ability to travel and varying levels to drive initiatives
  • Hours (40 Hours per week, 5 days of the week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

  • Strong computer skills, with working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
  • Strong teaching abilities and mentoring skills.
  • Training new and experienced employees on a new or updated workflow or procedure to improve their performance.
  • At least 5 years’ experience in the healthcare space with focus on process design and improvement
  • At least 2-3 years’ experience managing process improvement initiatives aligned with key principles of Lean and Six Sigma
  • At least 2-3 years’ experience in a call center environment with high understanding of quality initiatives in a call center environment
  • High critical thinking skill set
  • Demonstrated experience with managing multiple complex projects
  • Experience leading cross-functional workshops and meetings
  • Bachelor’s Degree in a quality related field or business management or equivalent combination of education and experience.

PREFERRED QUALIFICATIONS:

  • Strong working knowledge of ACTICS Salesforce systems.
  • Pharmaceutical or Healthcare experience required.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

  • Ability to think strategically and execute methodically.
  • Ability to deal with a variety of emotions and frustration in making business decisions. Emotional stability and personal maturity are important attributes in this position.
  • Ability to identify and resolve critical issues and assess their impact on others and the organization.
  • Ability to plan, organize and prioritize multiple tasks.
  • Ability to analyze complex information.
  • Ability to analyze many variables and choose the most effective course of action for the organization at any given point.
  • Ability to resolve problems, handle conflict, and make effective decisions under pressure.  Must handle novel and diverse work problems on a daily basis.
  • Ability to communicate providing verbal feedback in a professional manner.
  • Ability to give, receive, and analyze information, formulate work plans, prepare written material, and articulate goals and action plans.
  • Experience leading cross-functional workshops and meetings


Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

 

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $65,000 to $91,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Follow us on LinkedIn | Twitter