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Project Analyst Senior
3 months ago
Description:
Parking is currently $45/day and is not covered by Client
Location: Local to Boston/Waltham. 3 days onsite. Hybrid
Internal Job Title: Senior Project Analyst
Description:
Client is seeking a talented and experienced business analyst/project manager to lead the development of our soft services and consolidation center programs. The role involves supporting project life-cycles, developing SOPs, PM schedules and training programs, and working closely with cross-functional teams and service providers. The ideal candidate should have a strong background in business analysis, project management, and a history of creating effective SOPs and training programs.
Typical Accountabilities:
The Senior Project Analyst is expected to perform at Capable level in the following:
Role Overview & Responsibilities:
- Key player in the development and enhancement of soft services and consolidation center.
- Translate specific business and end user needs into actionable plans.
- Define the scope and objectives of various services and projects.
- Develop innovative service offerings based on market trends and end user needs.
- Support the entire life-cycle of a project, including creating and maintaining project plans and establishing timelines.
- Ensure successful implementation of soft services programs by working with cross-functional teams and service providers.
- Monitor project progress, identify and mitigate potential risks.
- Conduct regular meetings with stakeholders for updates and feedback.
- Evaluate program performance and drive continuous improvement.
- Develop and write standard operating procedures (SOPs), preventive maintenance (PM) schedules, and training programs.
Collaboration & Stakeholder Engagement:
- Work closely with various stakeholders to gather requirements such as SOPs, PM schedules, training programs, and third-party agreements.
- Facilitate communication between technical and non-technical teams.
- Coordinate with external vendors and partners to support program development.
Skills & Competencies required:
- Strong analytical skills for market trend analysis and end user needs assessment.
- Project management skills for supporting project life cycles.
- Excellent communication skills for stakeholder engagement and team collaboration.
- Creative problem-solving and decision-making skills.
- Proven experience in business analysis and project management, preferably in the service industry.
- Strong understanding of soft services and customer experience management.
- Experience in warehousing and delivery logistics a plus.
Additional
- Ensures that all work is carried out with regards to Client standards and external regulations.
- Ensures efficient and effective management of project information, quality of data and integrity of information supplied.
- Works within the governance structure of the KSQ program
Essential
- Experience of using business analysis tools/techniques to design and deliver business change
- Strong engagement, communication and facilitation skills, including presentation and influencing skills
- Experience of working in a regulated environment
- Experience of working with third party suppliers/vendors
- Evidence of excellent communication skills and building excellent relationships internally and externally Business acumen
- Customer Focus
- Stakeholder Management
- Business Process Management
- Requirements Management
- Office Presence required in both Waltham and Cambridge
Desirable
- Degree in relevant discipline or formal certification in business analysis practice
- Exposure to Agile Methodology
- Experience of working in a global organisation
- Pharmaceutical business awareness//business domain knowledge
- Experience of working in Greater Boston area, ideally in Kendall Square