Sr. ServiceNow Developer
4 weeks ago
Skills:- Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps, Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
Roles & Responsibilities
Develops ServiceNow software solutions using JavaScript, Web Services
ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps
Strong math and analytical skills excellent oral and written communication skill
Analyze system performance issues and determine performance enhancements
Administration of Knowledge Base and Service Catalog
Configure out-of-the-box workflows and create/maintain custom workflows
Configure application related fields, forms, views, email notifications, acceptance roles and access controls
Integrate ServiceNow application(s) with third party systems/applications via APIs
Provides input to staff involved in writing and updating technical documentation such as user manuals
Prepares reports on analyses
Qualifications
8 years' ServiceNow experience with a focus on IT Service Management (ITSM)
8 years' experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
Experience defining and documenting governance processes and procedures and ensuring that the processes are followed-
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