Sr. ServiceNow Developer

4 weeks ago


Philadelphia, United States Excelon Solutions Full time
Job DescriptionJob Description

Skills:- Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps, Configure application related fields, forms, views, email notifications, acceptance roles and access controls.

Roles & Responsibilities

Develops ServiceNow software solutions using JavaScript, Web Services

ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps

Strong math and analytical skills excellent oral and written communication skill

Analyze system performance issues and determine performance enhancements

Administration of Knowledge Base and Service Catalog

Configure out-of-the-box workflows and create/maintain custom workflows

Configure application related fields, forms, views, email notifications, acceptance roles and access controls

Integrate ServiceNow application(s) with third party systems/applications via APIs

Provides input to staff involved in writing and updating technical documentation such as user manuals

Prepares reports on analyses

Qualifications

8 years' ServiceNow experience with a focus on IT Service Management (ITSM)

8 years' experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)

Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements

Experience defining and documenting governance processes and procedures and ensuring that the processes are followed

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