Sales Intake Coordinator
3 weeks ago
Do you possess strong communication skills and have a desire to manage and service existing client accounts? If you have strong detail orientation in all of your work responsibilities and want to be part of a strong team, please continue the application process.
If this sounds like you, then keep reading
Comfort Keepers of Florence is a top-tier elderly care services provider in South Carolina. We are
dedicated to meeting the needs of our elderly clients with reliable, accurate, and compliant in-home
care services while honoring and respecting their independence. We are known for creating and
executing platinum-level plans that meets the highest standards of our clients in a professional and
reputable way.
We are very selectively looking for a Sales Intake Coordinator to join our professional team in
Florence and surrounding areas. As an Intake Coordinator, you will play a pivotal role in ensuring client leads receive timely and effective support and information pertaining to their unique cases. You will be at the forefront of creating and maintaining trusting relationships with potential clients. The Intake Coordinator obtains initial and ongoing referral documentation from physicians, insurers, and providers. Coordinates the development of initial client home care visits with the care team and referral source.
In this role you will,
- Act as the first point of contact for incoming client requests and support them in completing intake forms and documents.
- Keep track of all inquiries, resolved issues, and agreed-upon solutions in an organized and efficient manner.
- Gather information from clients in a clear, concise, and confidential way.
- Assess client needs and determine the most appropriate level of service.
- Work with multiple departments to schedule and organize client home visits.
- Communicate clearly and effectively with clients, ensuring they are fully informed on their options and case progress.
- Maintain a comprehensive and organized database of client-related information.
- Monitor and track all new client referrals and ensure accurate records are kept.
- Analyze data and prepare reports on key performance indicators (KPIs) such as client satisfaction rates and referral volumes.
- Identify opportunities for process and service improvements, and contribute feedback on workflow effectiveness.
- A market-competitive salary
- Medical, Dental, Vision, Life, and Short/Long-Term Disability benefits
- Paid vacation & Sick Time
- 401(k) with employer match
- The opportunity to lead by example while learning new skills within a growing organization
This Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
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