Ukrainian Community Navigator
1 month ago
Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in the City of Richmond in Contra Costa County in 1980. Today Lao Family has expanded its operations and service footprint to two additional counties including Alameda and Sacramento. LFCD’s headquarters office is in Oakland, CA. It delivers programs and services from 7 locations in 35 languages. The agency provides community development real estate facilities and a diverse array of workforce, education, and human services that directly support predominantly low-income US-born high-barrier families and individuals, refugees, immigrants, transitional-age youth, seniors, and other special populations such as individuals with disabilities.
Job Summary: Under the direction of the Site Supervisor, this position will perform field-based case management services to newly arrived and resettled Ukrainian refugees. The Community Navigator will build strong relationships with Ukrainian refugee clients to help them stay engaged in medical care as well as assist in removing barriers to care by identifying critical resources for clients, helping them navigate the healthcare services and systems, and promoting client health.
Roles and Responsibilities:
Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.
Assess the client's physical and mental wellness, needs, preferences, and abilities to develop tailored care plans.
Handle case assignments, draft service plans, review case progress, and determine case closure.
Prepare advanced word processing, spreadsheet, and presentation documents as assigned including manuals, brochures, reports, and PowerPoint presentations.
Help clients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
Record case information, complete accurately all necessary forms and produce statistical reports.
Act as the client's advocate as it relates to insurance coverage and financial assistance.
Participate in the development of outreach programs and materials for the public and service providers.
Be knowledgeable of the agency’s mission, vision, core values, and strategic plan. Join different agency initiatives to improve program and service quality and to help accomplish the agency strategic plan’s goals and objectives.
Be actively involved in the Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation compliance and help accomplish the goals and objectives of the agency's strategic plan.
Other duties as assigned.
Requirements and Qualifications:
Bachelor's Degree required; concentration in psychology, healthcare, communications, social work, or related field AND 1 year of experience preferred OR at least 2 years of experience in a related field providing case management to sensitive populations (e.g. refugees, immigrants, English language learners). Bilingual in Ukrainian and/or Russian is required.
Self-starter, ability to work with minimal supervision; excellent communication, multi-task, community relations, networking, and public speaking skills.
Demonstrated ability to work with families, women, and children without discrimination towards people of diverse cultures, races/ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations.
Understand, explain, and apply complex local, state, and federal regulations, policies, and procedures.
Able to travel to meet with service providers and participants; ability to work independently as well as part of a team; must have a flexible schedule on some evenings and weekends.
Proficient computer skills in MS Word, Excel, PowerPoint, database management, and Internet Explorer.
Must have a valid California Driver's License, clean DMV record, and proof of current auto insurance and registration; must pass a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; moving objects up to 25 pounds.
Compensation: Salary based on experience and education, along with a comprehensive benefits package including health plan/vision, dental, paid vacations, holidays, sick leave, and employer-contributed pension/group life insurance.
To Apply: Submit your cover letter and resume. This position is open until filled and may be closed at any time.
Lao Family Community Development Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age (over 40), disability status, protected veteran status, or any other characteristic protected by law. LFCD is compliant with the Fair Chance to Compete for Jobs Act of 2019 and the Americans with Disabilities Act of 1990 (ADA).
M-F: 8:30 AM- 5:00 PM
40 hours per week
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