Web Content Mangager

2 weeks ago

Washington, United States Global Enterprise Services, LLC Full time
Job DescriptionJob Description

Web Content Manager

The Web Content Manager supports the creation and publication of web content (text, documents, graphics, etc.) for the FHFA’s public website, www.FHFA.gov. The Web Content Manger ensures the public website provides a great user experience for the intended audiences, by facilitating a useful and user-friendly website for intended audiences.

Education and Experience:

  • Bachelor’s Degree is preferred not required
  • 3+ years of experience in Graphic Design
  • 5+ years of experience Web Content Management Support with posting of news releases, reports, and publications
  • 3+ years of experience with Microsoft SharePoint creating and editing graphics, pages, page layouts, master pages, and lists
  • 3+ years of experience with Microsoft Office Excel, Word, and PowerPoint
  • 2+ years of experience with Drupal creating and editing graphics, pages, page layouts, master pages, and lists.
  • 3+ years of experience with HTML, CSS, JavaScript,
  • 2+ years of experience with Universal Analytics Reporting and ability to learn GA-4 Analytics

Responsibilities:

  • Manage content on the website by posting/updating newsletter articles, social media, and other program communications to the appropriate place on the website.
  • Prepare and publish content, graphics, and data.
  • Manage operational tasks and project schedules for overall maintenance and functionality of the FHFA website.
  • Coordinate with staff and contractors to ensure the FHFA website complies with required regulations.
  • Coordinate with FHFA managers to evaluate the current structure, operations, and content of the FHFA website, provide recommendations for improvements.
  • Establish relationships, identifying and recommending opportunities for value-added improvements and innovations.
  • Support FHFA website design and ensure that the FHFA website meets the standards for 508 compliance and other federal or agency-specific requirements.
  • Maintain and create technical guidance and policies for FHFA website content.
  • Evaluate and analyze FHFA website statistics and user feedback, provide recommendations to improve the effectiveness of the FHFA website.
  • Create quick-turn, reactive content for opportunistic moments in culture and online.
  • Craft copy in accordance with brand tone and voice guidelines.
  • Work collectively on cross-disciplinary projects.
  • Manage the storytelling behind each creative output to ensure it is clear, concise, and true to the content.
  • Collaborate with other departments to ensure content is useful and consistent
  • Evolve, revise, or redevelop content in response to feedback from internal and external stakeholders.
  • Assist with the creation of policies regarding brand identity standards and guidelines, while helping to inform the evolution and extension of the written and visual identity.
  • Perform other duties as assigned.

Knowledge and Skills:

  • Professionalism and great attitude
  • Basic knowledge of ITIL principles
  • SharePoint content management
  • Drupal content management
  • Expert knowledge in responsive web design, typography, color, design style, usability principles, and best practices
  • Professional writing
  • Excellent verbal and written communication skills
  • Working knowledge of MS Office
  • Ability to organize and facilitate planning and demonstrations
  • Ability to track, manage, and ensure project tasks are completed in a timely manner
  • Ability work in fast pace environment

Technical Knowledge

  • Understanding of 508 Compliance (Web Consortium Accessibility Guidelines v2.0 (WCAG 2.0))
  • Highly skilled in creating web pages, updating content, web design, and documentation for SharePoint and Drupal Content Management Systems

Clearance/Citizenship:

  • Must be US Citizen
  • Must be able to pass background check
  • Public Trust Clearance is Preferred not required

Travel Requirements:

  • This position will involve minimal travel

Location:  Remote Position. However, when necessary, for in-person discussions/interviews, work may also be performed at FHFA’s facilities located at Constitution Center, 400 7th Street SW, Washington, DC 20219. When required, onsite workspace at FHFA will be provided.

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