Service Designer

3 weeks ago

Detroit, United States Canopy Full time
Job DescriptionJob Description

Canopy is a company with a unique mission, solving the large and growing problem of theft from vehicles. With our patented cutting-edge AI technologies, we are determined to provide peace of mind to the millions with items in their vehicles that are vulnerable to theft.

As a Service Designer, you will work closely with Product Managers, Engineers, Designers, and other departments to create a coherent end-to-end customer experience for our digital and physical products.

Your creativity, attention to detail, and understanding of human-centred design principles will contribute to the success of the overall service experience. To be successful in this role, you’d be a strong communicator zooming in and out of the situation, and take the initiative to articulate the challenges and opportunities to those who enjoy working with people at various organizations to facilitate change.

What you will be doing:
  • Designing current and future-state journeys, service blueprints, and other artifacts that communicate how the end-to-end customer experience can be delivered in the market
  • Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events across tech, business, and design
  • Collaborate with Product Managers, Engineers, and other stakeholders to understand project goals, requirements, and customer needs
  • Help product managers assess and prioritise opportunities and constraints
  • Demonstrating how behind-the-scenes processes and interactions with each other parties
  • Aligning the service experience with the overall business strategy

Requirements

  • Deep understanding of service design principles and methods.
  • A great communicator and storyteller for breaking down complex problems into structured visual artifacts.
  • Ability to create service design artifacts and outputs, such as current and future-state user journeys, service blueprints and other artifacts.
  • Coordinating and facilitating workshops and following up by synthesizing the output of the workshops.
  • Contributing to the research activities, and supporting the research efforts when needed.
  • Demonstrating confidence when using Miro, Figma, and Google Suite.

It would be ideal if you also have:
  • 3+ years experience as a Service Designer or similar design role preferred.
  • Bachelor's degree in Human-Computer Interaction (HCI), Service Design or a related field. Relevant design certifications or coursework are a plus.
  • Experience working within an Agile team (working across Product Managers, Engineers, Designers, Customer Care, and Business Operations) and shipping impactful products at scale.
  • Excellent communication and collaboration skills, with the ability to effectively present and articulate problems, solutions, and journeys.
  • Ability to work in a fast-paced environment, manage multiple projects, and meet deadlines.

Benefits

  • This is a contractor position and no medical benefits will be offer.
  • Contract Term: 6 month
  • Hourly Rate Range: $40 - $50 per hour
  • Flexible work schedule
  • Remote / Hybrid

  • Service Designer

    3 weeks ago

    Detroit, Michigan, United States Canopy Full time

    Canopy is a company with a unique mission, solving the large and growing problem of theft from vehicles. With our patented cutting-edge AI technologies, we are determined to provide peace of mind to the millions with items in their vehicles that are vulnerable to theft.  As a Service Designer, you will work closely with Product Managers, Engineers,...

  • Senior Graphic Designer

    2 weeks ago

    Detroit, United States Executive Rhythm - my company Full time

    Our client, PUSH 22, is a full-service advertising agency with a bias toward action and a focus on results. They are seeking a visionary who strives to PUSH the boundaries of graphic design and art direction. Color, typography, imagery & style are your passion. Branding and visual communications are your stock-in-trade. A high taste level, a collaborative...

  • Senior Graphic Designer

    2 weeks ago

    Detroit, United States Executive Rhythm - my company Full time

    Our client, PUSH 22, is a full-service advertising agency with a bias toward action and a focus on results. They are seeking a visionary who strives to PUSH the boundaries of graphic design and art direction. Color, typography, imagery & style are your passion. Branding and visual communications are your stock-in-trade. A high taste level, a collaborative...

  • Senior Product Designer, Accessibility

    3 weeks ago

    Detroit, Michigan, United States Cornerstone onDemand Full time

    We are hiring a Senior Product Designer, Accessibility role to help us shape the digital landscape where Accessibility is not just a compliance requirement but a fundamental aspect of our commitment to inclusivity and diversity.In this role you will... You will collaborate with COE (Design systems, Product Design, QA Engineering) to play a pivotal role in...

  • Case Management Intern

    3 weeks ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob DescriptionA Case Management Intern will gainpractical experience in the field of social work, human services, or a related discipline. Under the supervision of experienced case managers, the intern contributes to providing holistic support and coordination of services to clients facing various challenges. This internship is designed to...

  • Travel Field Service Representative

    4 days ago

    Detroit, United States Faith Technologies Full time

    Faith Technologies, a division of Faith Technologies Incorporated (FTI), is an energy expert and national leader in electrical planning, engineering, design and installation. As a comprehensive authority in the field of electrical and energy services, Faith leads industry change through a dedicated investment in technology, strategic project consulting and...

  • Travel Field Service Representative

    1 week ago

    Detroit, Michigan, United States Faith Technologies Full time

    Faith Technologies, a division of Faith Technologies Incorporated (FTI), is an energy expert and national leader in electrical planning, engineering, design and installation. As a comprehensive authority in the field of electrical and energy services, Faith leads industry change through a dedicated investment in technology, strategic project consulting and...

  • Senior Principal FPGA Design Engineer

    2 weeks ago

    Detroit, Michigan, United States BAE Systems Full time

    Job Description See what you're missing. Our employees work on the world's most advanced electronics – from detecting threats for F-35 pilots to illuminating the night for soldiers. Spanning air, land, sea, and space, we are developing the technology of tomorrow, delivered today. Drawing strength from our differences, we're innovating for the future. And...

  • Data Services Developer

    2 weeks ago

    Detroit, United States CareerBuilder Full time

    2+ years of ETL/data migration experience Functional knowledge of SAP Experience with SQL and/or Oracle Responsibilities Analyze Data Conversion functional designs. Design, build, and test ETL jobs with SAP Data Services. Establish, maintain, and adhere to high standards for the solution development and project delivery. Participate in the backlog...

  • Software Engineer, Professional Services

    2 weeks ago

    Detroit, United States CareerBuilder Full time

    The Qt team, together with their cutting-edge technology, is actively assisting industries in creating next-generation user interface solutions for industrial machinery, maritime vessels, satellites, automobiles, medical devices, consumer electronics, and IoT devices. This is just the beginning of an exciting journey, with endless opportunities to make a...

  • Food Service Worker

    2 days ago

    Detroit, United States Detroit Wayne Mental Health Authority Full time

    Under the general supervisor of the Site Director, the Food Service Worker prepares and serves meals to guests of the Detroit Wayne Integrated Health Network's (DWIHN) Crisis Center and maintains a clean, safe, and orderly food service work area.PRINCIPAL DUTIES AND RESPONSIBILITIES:Prepares meals and snacks for guests.Serves meals to guests at designated...

  • Food Service Worker

    4 days ago

    Detroit, United States Detroit Wayne Integrated Health Network Full time

    Under the general supervisor of the Site Director, the Food Service Worker prepares and serves meals to guests of the Detroit Wayne Integrated Health Network's (DWIHN) Crisis Center and maintains a clean, safe, and orderly food service work area. PRINCIPAL DUTIES AND RESPONSIBILITIES: Prepares meals and snacks for guests. Serves meals to guests at...

  • Senior Director, Health

    4 days ago

    Detroit, United States Willis Towers Watson Public Limited Company Full time

    Serve as the strategic partner and trusted advisor to large, complex clients in the design and management of their health and benefits programs, Primary accountability for creating and executing a business strategy to penetrate the local and regional Client Service, Director, Health, Benefits, Senior, Service, Retail

  • Construction Estimator

    2 weeks ago

    Detroit, United States Acro Service Corp Full time

    Job Title: Sr. Project Estimator - ConstructionLocation Requirement: Hybrid - Must be able to come on-site periodically and reside a commutable distance from the work location in Metro Detroit. This is subject to change.Job Summary• Assists the project management teams by developing, monitoring and updating estimates and/or an integrated project plan so...

  • Construction Estimator

    3 weeks ago

    Detroit, United States Acro Service Corp Full time

    Job Title: Sr. Project Estimator - ConstructionLocation Requirement: Hybrid - Must be able to come on-site periodically and reside a commutable distance from the work location in Metro Detroit. This is subject to change.Job Summary• Assists the project management teams by developing, monitoring and updating estimates and/or an integrated project plan so...

  • Food Service Worker

    5 days ago

    Detroit, United States Detroit Wayne Mental Health Authority Full time

    Job DescriptionJob DescriptionUnder the general supervisor of the Site Director, the Food Service Worker prepares and serves meals to guests of the Detroit Wayne Integrated Health Network’s (DWIHN) Crisis Center and maintains a clean, safe, and orderly food service work area.PRINCIPAL DUTIES AND RESPONSIBILITIES:Prepares meals and snacks for guests.Serves...

  • Instructional Designer – Healthcare Contract Strategic Staffing SolutionsDetroit MI4 months ago

    2 weeks ago

    Detroit, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for an Instructional Designer for a contract opportunity with one of our largest clients located in Detroit, MI! Title: Instructional Designer – Healthcare Location:  Detroit, MI (occasional onsite as needed) Duration: 12+ Months ...

  • Patient Service Specialist

    2 weeks ago

    Detroit, Michigan, United States Concentra Inc Full time

    Patient Service SpecialistLocationUS-MI-Detroit Job ID 284025 Pos. Category Medical Center - Front Office Pos. Type Full TimeOverview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of...

  • education services specialist

    1 day ago

    Detroit, Michigan, United States Naval Education and Training Command Full time

    Summary You will serve as a EDUCATION SERVICES SPECIALIST of NAV RECRUITING DISTRICT MICHIGAN. Responsibilities You will establish liaison with education officials and employment representatives to raise awareness of Navy occupational programs and to promote the Navy as a career option for the civilian community. You will facilitate recruiter access to high...

  • CNC Field Service Technician

    2 weeks ago

    Detroit, United States Spark Talent Inc Full time

    Job DescriptionJob DescriptionJob Title: CNC Field Service TechnicianAbout the Company:Established in 1958- One of the largest privately owned machine tool importers in North America. Focused on designing an implementing custom machining setups, including machine tool selection, automation integration, and turnkey automation cells with more than 375...