Service Administrator
1 week ago
Position Overview:
HM Cragg has been an industry leader in the backup power solutions space for over 40 years and has achieved 600% growth over the last 10. This past year has been another record setting year for the company with 35% revenue and 10% headcount increase, and we show no signs of slowing down. One important factor that has contributed to our continued success is that we are an employee-owned organization which fosters a culture of accountability and collaboration. In addition to competitive compensation and benefits, we also believe in providing our employee-owners opportunities to advance their careers and accelerate their individual growth - both personally and professionally
The Generator Service Administrator is instrumental in providing business-critical support to customers, including customer quotes, billing, and coordination of service. You will be a true advocate for customer support as well as tech support in the field.
Reporting Relationship: The Generator Service Administrator will report to the Service Manager.
Generator Service Administrator Responsibilities:
· Answer phones and respond to emails to resolve customer requests, advise of results, and provide needed course of action, or escalate to appropriate department
· Maintain accurate customer records
· Create tickets in CRM for repair and services
· Work with Parts department to prepare service and repair quotes
· Assist with shipping and monitoring of needed supplies for technicians
· Schedule annual services and approved quotes on technicians' calendar
· Track and update service orders for invoicing
· Process warranty claims with vendor
· Make follow-up calls on overdue accounts, update tracker with date, time, and outcome of contact
· Perform other duties as assigned
Personal Attributes
· Excellent written and oral communication skills
· Exceptional customer service skills
· Attention to detail
· Critical thinking skills with ability to solve problems logically and creatively
· Positive attitude
· Ability to collaborate with various teams
· Technical aptitude with a passion to learn
· Customer-first mentality in every situation
Travel expectations:
· Limited to no travel
Posting Qualifications:
· Power generation experience is preferred
· CRM software proficiency desired
· Prior Technical Support experience including experience in a customer-facing or customer technical support role desired
-
Bookkeeper Accountant
1 week ago
Billings Metropolitan Area, United States Nippon Maciwumei Co. Full timeJob DescriptionJob DescriptionResponsibilities· Record day to day financial transactions and complete the posting process· Verify that transactions are recorded in the correct day book, suppliers ledger, customer ledger and general ledger· Bring the books to the trial balance stage· Perform partial checks of the posting process· Complete tax forms·...
-
Accounts payable and Receptionist Position
2 weeks ago
Billings Metropolitan Area, United States Yellowstone Electric Co. Full timeJob DescriptionJob DescriptionIf you are ready to take on a wide variety of challenges, we would like you to consider joining our team.A little about Yellowstone Electric:Since 1937, we have been leading the way in our region through our commitment to innovation, expertise, excellence, and safety. We have been an integral part of our region's explosive...
-
Accounts payable and Receptionist Position
4 days ago
Billings Metropolitan Area, United States Yellowstone Electric Co. Full timeJob DescriptionJob DescriptionIf you are ready to take on a wide variety of challenges, we would like you to consider joining our team.A little about Yellowstone Electric:Since 1937, we have been leading the way in our region through our commitment to innovation, expertise, excellence, and safety. We have been an integral part of our region's explosive...
-
Controller for Electrical Contracting Co.
3 days ago
Billings Metropolitan Area, United States Yellowstone Electric Co. Full timeJob DescriptionJob DescriptionPOSITION OVERVIEWThe Controller is a leader who can guide the financial systems that empower us. The Controller will have a day-to-day, ongoing impact on company operations, helping us to analyze, strategize, and strengthen our financial position. This includes understanding current accounting practices, trends, and...
-
Program Manager II
7 days ago
Billings Metropolitan Area, United States Aware Inc. Full timeJob DescriptionJob DescriptionDescription:PROGRAM MANAGER IIWAGE: $55,000.00 Year DOE DOQCompetitive Benefits PackageHELPING PEOPLE LIVE INDEPENDENT LIVESAre you looking for more than a job?Are you the healthcare champion we’ve been looking for?AWARE is looking for the right person to lead a youth mental health residential services team as the Program...
-
PCA Facilitator
1 week ago
Billings Metropolitan Area, United States LIFTT Full timeJob DescriptionJob DescriptionGENERAL JOB DESCRIPTION:Have you worked as a Personal Care Assistant for a year but need less stress and are interested in more of a management position. Personal Care Management Trainee shall focus his/her work complimentary to the spirit and intent of the independent living philosophy. Need to have a desire to work with the...
-
Project Architect
7 days ago
Billings Metropolitan Area, United States A&E Design Full timeJob DescriptionJob DescriptionSalary: Creator. Collaborator. Changemaker. If these words describe you and you’re looking for a workplace culture where you can unleash your imagination and make an impact, look no further. A&E Design is seeking a project architect with unlimited creativity and determination to make a difference to join our team of...
-
Project Architect
1 week ago
Billings Metropolitan Area, United States A&E Design Full timeJob DescriptionJob DescriptionSalary: Creator. Collaborator. Changemaker. If these words describe you and you’re looking for a workplace culture where you can unleash your imagination and make an impact, look no further. A&E Design is seeking a project architect with unlimited creativity and determination to make a difference to join our team of...
-
Banker - Servicing Analyst
14 hours ago
Billings, United States TALENT Software Services Full timeAre you an experienced Banker - Servicing Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Banker - Servicing Analyst to work at their company in Billings, MT.Position Summary: This associate will provide day-to-day delivery of critical lending operations processes including...
-
Banker - Servicing Analyst
Found in: Appcast US C2 - 8 hours ago
Billings, United States TALENT Software Services Full timeAre you an experienced Banker - Servicing Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Banker - Servicing Analyst to work at their company in Billings, MT.Position Summary: This associate will provide day-to-day delivery of critical lending operations processes including...
-
Banker - Servicing Analyst
Found in: Appcast Linkedin GBL C2 - 18 hours ago
Billings, United States TALENT Software Services Full timeAre you an experienced Banker - Servicing Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Banker - Servicing Analyst to work at their company in Billings, MT.Position Summary: This associate will provide day-to-day delivery of critical lending operations processes including...
-
Patient Administration Manager
1 week ago
Billings, United States Africa Health Care Full timeBusiness Unit: Umtshezi Private Hospital Posted: 2024-04-15, Closing: 2024-05-11 Description A vacancy exists for Patient Administration Manager reporting to the Finance Manager . This role is responsible for the management and coordination of patient administration resources, processes and operations to achieve a quality service and optimize the...
-
Site Manager
1 week ago
Billings, United States Peninsula Family Service Full timeDescription Site Managers are responsible for the implementation, management and administration of the Child Development & Education Program at singular or multiple sites with 5 or more classrooms. This includes, but is not limited to: carrying out the program philosophy; staff and volunteer hiring, training and personnel management; child recruitment and...
-
Technical Services Support Analyst, SAAS
6 days ago
Billings, United States CareerBuilder Full timeTechnical Services Support Analyst, SAAS Technical ServicesBillings,MontanaUnited States The Technical Services Analyst will analyze and resolve complex systems management issues to address our clients needs for software-as-a-service offering. We are looking for sharp, disciplined, and self-motivated individuals with a passion for utilizing cloud solutions...
-
Technical Services Support Analyst, SaaS
Found in: Talent US C2 - 1 week ago
Billings, United States Tyler Technologies Full timeDescription The Technical Services Analyst will analyze and resolve complex systems management issues to address our clients’ needs for software-as-a-service offering. We are looking for sharp, disciplined, and self-motivated individuals with a passion for utilizing cloud solutions from AWS Cloud Platform. Responsibilities Maintain and...
-
Administrative Specialist
Found in: Talent US 2 C2 - 2 days ago
Billings, United States U.S. Department of the Interior Full timeClarification from the agency U.S. Citizens and U.S. Nationals Duties Prepare clear and concise reports, memoranda, and emails that describe the data collection techniques and other processes and procedures used, conditions of management of the data and program requirements, and recommended improvements. Serve as a group lead on...
-
Systems Administrator
Found in: beBee S US - 1 week ago
Airport Area, Honolulu, United States ALTRES Staffing Full timeSystems Administrator (211438-11)A local healthcare company is looking for an IT professional to join their team and assist with managing the company's systems and network security. This includes performing system backups and restores, overseeing network and security audits, and performing software and hardware upgrades. The ideal candidate will have their...
-
Systems Administrator
Found in: beBee jobs US - 2 weeks ago
Airport Area, Honolulu, United States ALTRES Staffing Full timeSystems Administrator A local healthcare company is looking for an IT professional to join their team and assist with managing the company's systems and network security. This includes performing system backups and restores, overseeing network and security audits, and performing software and hardware upgrades.The ideal candidate will have their bachelor's...
-
Cloud Administrator
Found in: beBee jobs US - 1 week ago
Greater NYC Area, United States Berkshire Hathaway GUARD Insurance Companies Full timeOverviewCloud AdministratorBerkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is hiring and we're looking for talented individuals to join our team and establish a rewarding career with us.Our success is founded on our strong reputation, and we have received an A+...
-
Wrap-Up Administration Program Manager
Found in: beBee jobs US - 1 week ago
Greater Boston Area, United States Lockton Companies Full timeJob Summary: About Lockton Northeast For the Northeast Series, you'll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience...