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Job DescriptionJob DescriptionFrom comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full time position with 1st shift hours. Weekend availability required.

This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.


SUMMARY

Creating guest’s satisfaction by ensuring the 4-Diamond cleanliness of each guest room.


DAILY RESPONSIBILITIES

  • Timely clean and re-stock all areas of the guest room per established quality standards using a vacuum, broom, department-issued cleaning chemicals
    1. Clean checkouts at a 33 minute per room pace
    2. Clean stayovers at a 24 minute per room pace
  • Timely address guest complaints and/or requests with professionalism and patience within a ten-minute time frame
  • Accurately follow the workflow provided by the supervisors, expediters, and Ipad to complete the daily assignment and production standards, which can range from 14 up to 19 rooms per 8-hour shift.
  • Timely report maintenance issues in rooms through the use of your issued Ipad
  • Move and arrange furniture per established standards
  • Keep cart well-stocked, tidy, and clear of unapproved items at all times
  • Attend all mandatory departmental meetings
  • Bend, stoop, stand, and walk for the duration of the shift
  • Lift at least 50 lbs
  • Arrive to work on time and prepared to start shift on any day scheduled
  • Timely complete all daily responsibilities/cleaning task list per established quality standards
  • Communicate effectively and timely with floor supervisors and housemen on needs and progress
  • Timely and accurately perform any other tasks as assigned by the inspectors, supervisors, or managers
  • Clean all guest rooms on daily assignment within allotted time and within established quality standards
  • Make beds per established quality standards
  • Clean all areas of bathrooms per established quality standards
  • Complete daily projects as assigned
  • Use and maintain equipment properly per established safety and quality standards
  • Maintain assigned area including but not exclusively hallways, windows, elevator landings and guest rooms per established safety and quality standards
  • Communicate daily with team leaders, housemen and managers
  • Timely report all damage to team leader or managers
  • Timely report and hand over personal property left by guests
  • Use all chemicals properly and safely as required by product safety labels and OSHA standards
  • Perform deep cleaning as assigned per established quality standards
  • Maintain linen properly and per established quality standards
  • Maintain guest rooms to standards set by management
  • Maintain hotel assets at all times
  • Work in a fast paced, busy, and occasionally noisy environment
  • Able to work with frequent dirt, dust
  • Able to work with occasional smoke Timely report guest violations of established policies
  • Safely maneuver and control housekeeping cart, which requires exerting 50 lbs. of force
  • Any and all other duties assigned by management


ESSENTIAL SKILLS

  • Able to work alone or in a team atmosphere
  • Excellent customer service skills
  • Effective listening skills
  • Professional
  • Organizational skills
  • Able to work and adapt to a fast-paced environment
  • Able to work in a busy and occasionally noisy environment
  • Able to work with frequent dirt, dust, and fumes
  • Able to work varied shifts, including weekends and holidays
  • Detail Oriented
  • Able to attend departmental meetings.
  • Always look for ways to assist guests and go above and beyond to provide guest service.
  • Able to reads or listen to Daily Beat.
  • Able to reads and understand all memos that pertain to the housekeeping department.
  • Able to bend, stoop, stand, and walk long distances for the duration of the shift
  • Able to lift at least 50lbs repetitively.
  • Able to complete all daily responsibilities/cleaning task list.
  • Able to use a multitude of designated chemicals to clean the assigned areas.
  • Able to work independently and follow directions as assigned by supervisors
  • Able to complete standards according to established procedures
  • Meet guest satisfaction by cleaning at a 96% cleanliness standard
  • Able to complete 14 vacant dirty rooms within an 8-hour shift: 14 showers, 14 tubs, 14 toilets, 14-28 beds


EDUCATION and/or EXPERIENCE

High school diploma or equivalent preferred, related experience is preferred.

At least one year of Hotel Housekeeping experience.