Housekeeping Room Attendant

2 days ago


Grand Rapids, Michigan, United States Amway Grand Plaza Full time

About Amway Grand Plaza

Amway Grand Plaza is a leading hospitality company that represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, Amway Grand Plaza is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success.

Job Summary

The Room Attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The Room Attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property are met as well as budgetary goals and interdepartmental relations.

Responsibilities

  • Bend, stoop, stand, and walk long distances for the duration of the shift
  • Be able to lift at least 50lbs
  • Must be reliable; willing to work weekends and holidays
  • Must be able to complete 12-16 vacant dirty rooms within an 8 hour shift
  • Able to use different types of chemicals
  • Requires the ability to work independently and follow directions as assigned by supervisors
  • Must be able to complete standards according to established procedures
  • Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
  • Must keep cart clear of unapproved items to avoid damage

Essential Functions

  • Clean all areas of the guest room as determined by the 47 step training outline
  • Clean checkouts at a 36 minute per room pace
  • Clean stayovers at a 25 minute per room pace
  • Deliver all guest requests within 15 minutes
  • Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift
  • Report maintenance issues in rooms to AYS and floor supervisor
  • Communicate effectively with floor supervisors and housemen on needs and progress

Requirements

  • High school diploma or equivalent preferred. Related experience required.

What We Offer

Full-time position with 1st shift hours. Weekend availability is required. This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.



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