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Customer Success Director

1 month ago

Bloomington, United States Terra Firma Enterprises, INC Full time
Job DescriptionJob Description

North America’s Largest Franchised Lawn Care Company continues its successful growth and now is the perfect time for you to join our Amazing Team. With the greatest products, services, and employees in the world, we will continue to be America’s choice when selecting a Lawn Care Professional. Come to work with your passionate, enthusiastic attitude. You’ll experience the thrill of being a part of a winning team and be rewarded with many opportunities for personal growth

Weed Man Lawn Care is seeking a Customer Success Director to join our growing team. While supervising a team of 7-10 people, the Customer Success Director ensures high customer service standards are met while coordinating administration functions efficiently and cooperatively with other departments.

Weed Man Lawn Care is your gateway to a flourishing career Ranked as the No. 1 Lawn Care Franchise by Entrepreneur Magazine, the No. 1 Top Service Franchise by Franchise Business Review, and the No. 1 Best Lawn Care Franchise by Forbes Magazine two years in a row We take pride in our commitment to excellence. We're looking for dedicated Lawn Care Technicians to join our team in Bloomington, IL, for year-round employment.

Duties and Responsibilities:

  • Recruit, train, supervise, assess performance, and coach customer service representatives to meet and exceed customer service requirements for new and existing customers.
  • Ensure the daily administrative functions (posting of sales, work done, etc.)
  • Effectively manage the accounts payable and receivable function
  • Participate in planning, development and execution of strategy for the future development of the department.
  • Perform related duties and responsibilities as required to meet company objectives.
  • Increase customer retention by providing the customer with an excellent service experience and to facilitate positive customer encounters

Qualifications:

  • Strong interpersonal, verbal, and written communication skills
  • Excellent time management, organizational, and multi-tasking skills
  • Expert knowledge of MS Office
  • Lawn care experience highly preferred but not required
  • 3 years experience in a Management & Supervisory role
  • 3 years of Office Administration
  • 5 years of Customer Service

Customer Success Director KPIs

  1. Customer Retention
  2. Employee Retention
  3. Employee Goal Achievement
  4. Save rates
  5. Accounts Receivable


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