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NYC Connects Specialist
3 months ago
Our mission is to create and sustain a strong, effective community that acknowledges and responds to the potential, achievements and interdependence of its diverse members. Rooted in and primarily focused on the Chelsea neighborhood, we seek to empower all individuals and families to achieve their highest potential, while maintaining a priority on those in economic need.
POSITION OVERVIEW: Under the supervision of the Program Manager of Manhattan NY Connects,
the NY Connects Specialist is responsible for providing all participants that call and/or visit, with free
and objective information about long term services and supports (LTSS). The Specialist must provide
consistent, comprehensive, locally based information through the “No Wrong Door” system for
individuals, caregivers, and families.
QUALIFICATIONS: QUALIFICATIONS: The NY Connects Specialist of Manhattan NY Connects must have at minimum;
a Bachelor’s degree in Social Work and/or related field, 1 to 2 years’ experience in social services and health service field, as well as experience with benefits and entitlement including service areas related to long term services and support. The NY Connects Specialist must have proficiency in google suites and Microsoft office. He/She/They must also have experience in answering calls “call center” like environment, and providing assistance over the phone. He/She/They must possess excellent customer services skills, attention to detail, be able to handle monthly deliverables/goals , communication skills and maintain the integrity of the organization at all times.
RESPONSIBILITIES:
• Answer calls and provide the caller assistance with long term services and support.
• Conduct home visits and follow-up to participants when needed.
• Data entry into PeerPlace for all services provided.
• Complete weekly/monthly report on assigned deliverables.
• Conduct outreach and public education to provide information on NY Connect services and
education on long terms services and support.
• Participate in trainings to stay current on trends with social and human service areas.
• Provide resources to add to the Resources Directory.
• Provide content and/or feedback on the monthly NY Connects Newsletter.
• Perform other duties as assigned.
WORKING CONDITIONS: Typical office environment that requires frequent sitting, standing,
walking, talking, hearing reaching. Occasional stooping, crouching, and kneeling. As well as travel
to multiple locations within the five boroughs as needed.
PHYSICAL REQUIREMENTS: Occasionally lift and/or move up to 25 pounds. Frequently read
printed materials and computer screens. Frequently operate a computer keyboard, mouse, and other
office equipment.
As a full time employee at Hudson Guild, you will be eligible for:
- 24 Vacation Days
- 1 Floating Holiday
- 12 Sick Days
- Medical, Dental and Vision Insurance
- 403b Plan
As a NYC contracted agency all positions at Hudson Guild fall under the NYC vaccine mandate. All employees, consultants, volunteers and interns must show proof of vaccination upon hire.
Hudson Guild is an equal opportunity employer.
