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Onsite Support Analyst
4 weeks ago
If you consider yourself a highly personable professional who loves all things IT, thrives in a fast-paced environment, appreciates a laid-back company culture where free health insurance and promotion from within are the norm, Concept Technology may be the spot for you
We are hiring a full-time Support Analyst who will provide dedicated onsite support to one client for a scheduled portion of each week. The right person for this seat must be technically capable and a self-starter with strong organizational and customer service skills.
WHAT YOU WILL DO:
- Provide exceptional customer service to all Concept Technology clients
- Respond to onsite incident tickets
- Complete onsite and remote workstation deployments
- Resolve help desk issues including troubleshooting hardware and software issues
- Perform user administration duties
- Assist with front line phone queue, including ticket creation and triage
- Work 8:00am-5:00pm at our Nashville office and the dedicated client site
- On-call rotation five to six times a year; on-call support is weekdays from 6:00pm-11:00pm and weekends from 7:00am-6:00pm
WHAT YOU WILL ENJOY:
- 100% Company-paid medical, dental, vision and basic group life insurance
- Retirement plan with employer matching
- Great work culture & the best coworkers
- Paid time off (first year starts at 3 weeks)
- Company laptop and smartphone
- Catered celebrations for anniversaries and birthdays
WHAT WE NEED YOU TO BRING:
- At least 1 year of IT experience
- Health care industry experience preferred, particularly vision
- Help desk or call center experience preferred
- Experience with Microsoft 365
- Remote Desktop support
- Active Directory and Exchange
- Patch management
- Advanced printer/peripheral device troubleshooting
- TCP/IP, DNS and DHCP
- Remote support for handheld smartphones and tablets (Android & iOS)
- Professional appearance & demeanor
- Reliable transportation
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