Buy Direct Product Specialist

1 month ago

Richfield, United States Mobility Works Full time
Job DescriptionJob Description

Position Summary:

The MBW Buy Direct Product Specialist will sell wheelchair-accessible vans via the Internet, email, telephone, and chat to Out-of-Market prospects. This client category, defined as being outside a 100-mile radius of an actual MBW retail store, is also represented by customers residing inside that defined boundary, but not requiring an in-store visit to complete a WAV retail purchase or lease transaction. The MBW Buy Direct Product Specialist will be responsible for chassis conversion sales, customer satisfaction, vendor relationship management, marketplace intelligence, and performance metrics, to capture revenue previously lost from restrictive trade agreements.


Essential Job Functions and Duties:

• Build on BDC experience and complete MobilityWorks sales training to drive the MBW Buy Direct sales channel.

• Work all Out-of-Area leads in the BDC queue via phone, email, or chat to determine the availability and proximity of recommended solutions.

• Target customers based on the immediacy of solution and purchase timelines. Prioritize remainder of customer inquiries based on documented urgency of need

. • Qualify prospects for WAV solutions, assuring MobilityWorks’ adherence to Primary Marketing Area (PMA) covenants and NMEDA out-of-area customer engagement and service standards.

• Serve as an extension of the MobilityWorks retail store network, engaging GMs, CMCs, and F&I Coordinators in the MobilityWorks 8-Step Solution Process, as applicable.

• Maintain a disciplined regimen of strategic follow-up to educate the customer about MobilityWorks, motivate them to visit (literally, if not virtually) and validate MBW solutions

• Treat all customers professionally, enthusiastically, and courteously, striving for the highest customer satisfaction standards.

• Pursue continuous education through SalesForce and supplier product training, seminars, videos, and collateral materials to strengthen process and product knowledge. Maintain appropriate certification to document professional expertise and drive productivity.

• Monitor inventory status of in-stock and on-order vans, including targeted inventory to address clients’ physical requirements, brand preferences, and budgetary needs.

• Coordinate data compilation and required documentation, including but not limited to sales orders, purchase & sale agreements, warranties, vehicle registration, insurance, and Carfax.

• Complete supplier product training programs, seminars, and video and print materials to strengthen product knowledge.

• Establish and maintain aggressive sales processes to promote exceptional customer treatment, repeat buying, and referral solicitation.

• Establish and implement prospecting, customer handling, closing, and delivery systems that clearly define MobilityWorks’ customer relationships.

• Maintain MobilityWorks BDC performance standards for customer contacts, appointments, shows, sold, and gross profit objectives.

• Develop, maintain, and distribute market information to support MBW's market strategy. • Research, document, and accurately forecast unit sales and gross profit levels.

• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state-mandated regulations.

• Comply with MW’s Core Values at all times (LOVE IT).

• Complete other duties as assigned.

Position Qualifications and Entrance Requirements:

• High school diploma or GED required.

• Ability to plan, direct, and control the activities of others.

• Deal with all types of people.

• Excellent customer service skills and experience is required.

• Solid verbal, written, and interpersonal communication skills are required.

• Experience working independently with minimal supervision is required.

• Candidates must successfully complete criminal and motor vehicle background checks and pre-employment drug screening.

Physical Demands/Work Environment:

• Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)

• Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 10 pounds.

• Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.

  • Buy Direct Product Specialist

    1 week ago

    Richfield, Minnesota, United States MobilityWorks Full time

    Position Summary: The MBW Buy Direct Product Specialist will sell wheelchair-accessible vans via the Internet, email, telephone and chat to Out-of-Market prospects. This client category, defined as being outside a 100-mile radius of an actual MBW retail store, is also represented by customers residing inside that defined boundary, but not requiring an...

  • Best Buy Jobs 2022

    1 month ago

    Richfield, United States Best Buy Full time

    Job Description: Best Buy is seeking an innovative Sr. Software Engineer, Multi-Channel Ordering, experienced and knowledgeable in agile software development practices, to work on key digital / e-commerce initiatives on BestBuy.com. As Digital Engineer II you will be working on order management capability that is a responsible for processing millions of...

  • Best Buy Jobs 2022

    3 weeks ago

    Richfield, United States Best Buy Full time

    Job Description: Best Buy is seeking an innovative Sr. Software Engineer, Multi-Channel Ordering, experienced and knowledgeable in agile software development practices, to work on key digital / e-commerce initiatives on BestBuy.com. As Digital Engineer II you will be working on order management capability that is a responsible for processing millions of...

  • Visual Deployment Specialist

    40 minutes ago

    Richfield, Minnesota, United States Best Buy Full time

    As a Visual Deployment Specialist, you'll be responsible for performing installations as part of remodels, vendor-supported activities, decommissions, disaster recovery and other company initiatives. This involves working both dayside and overnight shifts. You'll set planograms and graphics, implement new technology and ensure our stores are ready for...

  • Senior Category Manager, IT Strategic Sourcing

    4 weeks ago

    RICHFIELD, United States Best Buy Full time

    Senior Category Manager, IT Strategic SourcingThe Senior Category Manager, IT Strategic Sourcing is a high-impact position, with responsibility to commercially manage and strategically source products and/or services within multiple highly complex categories. This position will provide consistent exposure to Best Buy executives, large strategic suppliers,...

  • Lead Engineer

    2 weeks ago

    Richfield, United States Best Buy Full time

    Best Buy Co. has an opening in Richfield, Minnesota for the position of Lead Engineer. Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system. Develop or direct software system testing or validation procedures, programming, or documentation. Monitor functioning of equipment to ensure system...

  • In-Home Installation Technician- Richfield, MN

    1 month ago

    Richfield, United States Best Buy Full time

    As an In-Home Installation Technician, you'll be responsible for the delivery, installation, integration, and troubleshooting tech products such as home theater, computing, smart home and networking. Outside of delivery and installation, you'll find the right solutions for customers' lifestyles and technology needs based on your conversations. You'll partner...

  • In-Home Installation Technician- Richfield, MN

    3 weeks ago

    Richfield, United States Best Buy Full time

    As an In-Home Installation Technician, you'll be responsible for the delivery, installation, integration, and troubleshooting tech products such as home theater, computing, smart home and networking. Outside of delivery and installation, you'll find the right solutions for customers' lifestyles and technology needs based on your conversations. You'll partner...

  • Senior Engineering Manager

    40 minutes ago

    Richfield, Minnesota, United States Best Buy Full time

    *** This role is hybrid, which means you will work some days on site at a Best Buy location and some days from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.For this role, you must be located within a drivable distance to our...

  • Jobs 2022

    1 week ago

    Richfield, Minnesota, United States Best Buy Full time

    Job Description:Best Buy is seeking an innovative Sr. Software Engineer, Multi-Channel Ordering, experienced and knowledgeable in agile software development practices, to work on key digital / e-commerce initiatives on As Digital Engineer II you will be working on order management capability that is a responsible for processing millions of orders that our...

  • Geek Squad Installation Helper

    1 month ago

    Richfield, United States Best Buy Full time

    As a Geek Squad Installation Helper, you'll travel from your Best Buy store to clients' homes to assist with the delivery and basic installation of technology products alongside a seasoned Agent. You'll provide our clients with service that exceeds their expectations by handling appointments with care, asking the right questions to enhance their experience...

  • Geek Squad Installation Helper

    3 weeks ago

    Richfield, United States Best Buy Full time

    As a Geek Squad Installation Helper, you'll travel from your Best Buy store to clients' homes to assist with the delivery and basic installation of technology products alongside a seasoned Agent. You'll provide our clients with service that exceeds their expectations by handling appointments with care, asking the right questions to enhance their experience...

  • IT Product Manager III

    1 week ago

    Richfield, Minnesota, United States JobRialto Full time

    Job Description Summary: As a Product Manager on the deals product team, you will partner with key internal teams, engage in customer research, execute data-driven prioritization to design, build, and launch initiatives driving supporting both customer needs and business objectives and key results.You will champion your strategy and obtain buy-in from key...

  • IT Product Manager III

    2 weeks ago

    Richfield, United States JobRialto Full time

    Job Description Summary: As a Product Manager on the deals product team, you will partner with key internal teams, engage in customer research, execute data-driven prioritization to design, build, and launch initiatives driving supporting both customer needs and business objectives and key results. You will champion your strategy and obtain buy-in from key...

  • IT Product Manager III

    2 weeks ago

    Richfield, United States C4 Technical Services Full time

    IT Product Manager III Location: Richfield, MN (Hybrid work schedule) This team is reimagining how customers shop for deals and making our company a deals destination that creates long lasting relationships through meaningful interactions. You will drive product strategy and development from concept to launch, while partnering closely with key internal teams...

  • Professional - Business Analyst I/Data analyst

    1 week ago

    Richfield, United States LanceSoft Full time

    Job Description: Category Sales Enablement Retail Programs Team. Our team is responsible for the coordination and management of all reail programs across Best Buy customer facing endpoints. The Retail Programs team is accountable for the organization, productivity, and ROI (Return on Investments) for all programs at Best Buy that are in cooperation with...

  • Manufacturing Product Compliance

    4 weeks ago

    Richfield, United States Server Products Inc Full time

    Job DescriptionJob DescriptionCORPORATE OVERVIEWServer Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever. THE OPPORTUNITY -...

  • Product Manager

    2 months ago

    Richfield, United States Custom Equipment, Inc Full time

    Job DescriptionJob DescriptionCompany DescriptionSmall footprint - large impact.Our globally recognized scissor lifts are made right here in West Bend & Richfield, WI! What started as a small family business has only grown (and continues to grow) into a family-oriented business focused on the success of our employees and our products.Job...

  • Product Manager

    2 weeks ago

    Richfield, United States Custom Equipment Full time

    Company Description Small footprint - large impact. Our globally recognized scissor lifts are made right here in West Bend & Richfield, WI! What started as a small family business has only grown (and continues to grow) into a family-oriented business focused on the success of our employees and our products.Job DescriptionPrimary Purpose The primary purpose...

  • Product Manager

    6 days ago

    Richfield, United States Custom Equipment, Inc Full time

    Job DescriptionJob DescriptionCompany DescriptionSmall footprint - large impact.Our globally recognized scissor lifts are made right here in West Bend & Richfield, WI! What started as a small family business has only grown (and continues to grow) into a family-oriented business focused on the success of our employees and our products.Job...