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Account Executive

3 months ago

Warminster, United States IWCO Direct LLC Full time
Job DescriptionJob Description

Overall Summary:

The Account Executive is a key contributor aligned with the sales team. A collaborative partner with sales executives to create new revenue generation and organic revenue growth, as well as profitability improvement and minimized erosion.

Primary Duties/Responsibilities:

  • Collaborate with Sale Executives in developing sales and pricing strategies (creation of letter of quotes) and pursuing new revenue opportunities.
  • Assess new opportunities within the core competencies of IWCO.
  • Identified as a subject matter expert (SME) in customer presentations at IWCO facilities, client locations and industry events.
  • Responsible for coordination of onboard new clients and new programs.
  • Identify and document project specifications and changes for operational teams to execute; including Service Level Agreements (SLA), SOW’s and SLA’s.
  • Key contributor in the cultivation of organic revenue growth.
  • Manage periodic review of price agreements to identify growth opportunities for increased margins, additional revenue and production efficiencies.
  • Minimize revenue loss and erosion through an enhanced customer experience.
  • Serve as consultant to internal departments to ensure superior program management and customer satisfaction.
  • Key contributor in response development when customer requirements or expectations are not achieved.
  • Serve as an escalation point for invoicing, quality and other customer disputes.
  • Key contributor in the development, implementation, approval and maintenance of process deliverables; including scheduling, forecasting, and invoicing.
  • Manage client engagement – identifying unique development / needs; lead delivery of innovative solutions for complex business requirements.
  • Prepare, facilitate and participate in periodic customer facing business reviews, presentations.
  • Sales representation partner.
  • Perform other duties as applicable or assigned.

Required Skills/Abilities/Competencies:

  • Strong presentation and communication skills.
  • Independent ability to organize and manage multiple priorities within a rapidly changing environment.
  • Strong customer service skills.
  • Microsoft Office suite proficiency; Excel expertise.
  • Familiarity with all facets of the direct marketing processes and services.

Education and Experience:

  • Bachelor’s degree in marketing, printing, graphic arts, or related field preferred.
  • 5 years of experience in direct marketing sales or sales support strongly preferred.

Physical Requirements:

  • Ability to work 8 hours consecutively.
  • Travel based on industry events and client needs (visits, presentations, tours and program management).
  • Prolonged periods of sitting at a desk and working on a computer.