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Supply Chain Coordinator

2 months ago

Jacksonville, United States AFFCO Full time
Job DescriptionJob DescriptionCompany Description

AFFCO is a high performing and dynamic leader within the New Zealand Meat Industry. Established in 1904, AFFCO holds 120 years of expertise in supplying top quality meat products to the world. Based in the Waikato, the agricultural heart of New Zealand, with over 4,000 employees, our operation has offices in the USA, UK and Hong Kong and comprises of 11 processing sites situated across New Zealand and distributing to over 80 countries.

AFFCO sources top quality, sustainable, grass-fed, New Zealand Beef and Lamb products from our network of farmer suppliers. We are 100% New Zealand owned and operated and a proud member of the Talley’s Group; New Zealand’s leading exporter of meat, dairy, seafood, and vegetable products. 

Our AFFCO USA office is now looking for a motivated individual to join our supply chain and logistics team, situated in Jacksonville, FL. As part of our sales and logistics division, you'll be contributing to an organization that's shaping the future of global meat trade. Join AFFCO for more than a job – join for a role in a significant enterprise that offers great opportunities for career progression throughout all facets of its operations.

Job Description

Reporting to the AFFCO USA President, you will provide support to the Supply Chain Manager with regards to the processing of customer orders, managing and maintaining customer relationships and all associated communication and customer interaction.

You will also play a crucial role in terms of maximizing operational process efficiency and productivity and developing good relationships with vendors and distributors.

The role is primarily responsible for:

  • Accurate and timely processing of customer orders
  • Ensure complete and accurate placement of orders into AFFCO USA order fulfilment system that ensures customer satisfaction within parameters agreed by the AFFCO USA staff.
  • Ensure customers are communicated correct shipping details, and advised in a timely fashion should agreed volumes or timing change.
  • Provide President with full support and information relating to customer requirements and requests.
  • Ensure all orders are entered in line with trading terms agreed by the President.
  • Customer relationships
  • Ensure all communication with the customer is carried out in a thorough and professional manner. Attention to detail is a requirement of the role to assist both the President and AFFCO’s client to achieve an efficient and proactive transaction. 
  • Ensure rapid response and effective communication (both verbal and written) when dealing with customer issues and complaints.
  • Provide full back up to the President to the extent where customer interaction is seamless between the Sales Coordinator and President.
  • Inventory Optimisation
  • Ensure allocation of inventory to orders is first and foremost placed in a FIFO manner, unless through express approval of the President.
  • Provide President with information and advice as needed to ensure AFFCO USA achieves optimum inventory turns at the same time as minimising total delivered cost.
  • AFFCO New Zealand Interaction
  • Maintain regular and effective communication with all required staff within AFFCO offices.
  • Provide alternate source of review of offshore inventories and provide update of shipment details as required.
  • Provide AFFCO New Zealand office with information necessary when dealing with customers complaints and claims.
Qualifications

The ideal candidate will have the following qualifications and skills:

  • It is preferred that you have a tertiary qualification in supply chain, logistics, or related discipline, or commensurate experience
  • An understanding of supply chain/logistics, supply drivers and supplier network
  • Ability to communicate verbally and in writing, and analyse numbers such that pricing, costs, and margins can be well understood
  • Familiarity with Microsoft Office and ERP systems
  • Strong organisational and communication skills to manage workload and prioritise
  • Attention to detail and accuracy
  • Preferably the understanding of procurement drivers, freight/logistics and planning principles


Additional Information

The successful candidate will be rewarded with:

  • A supportive, well-established team
  • A wide variety of responsibilities and the ability to autonomously manage day to day operations
  • Opportunities for career development and advancement
  • Competitive remuneration package

This role presents an opportunity to develop your career on a global stage in one of New Zealand’s largest agri-businesses and offers a competitive compensation package. If you have a passion for supply chain and logistics and the drive to succeed, we want to hear from you.