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Program Advisor
3 months ago
Program Advisor I
About K12 Coalition
K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education challenges, including teacher recruitment and retention, student learning acceleration, ongoing teacher coaching and development, long-range strategic planning, and school equity audits. K12 Coalition came together when passionate educators with deep experience as teachers, school leaders and high-level district administrators saw a genuine need for something better. Our divisions include iteach, Teaching Channel, Insight Education Group and Lavinia Group.
About iteach
iteach is a competency-based educator preparation program helping to fill the void the nation faces with the unprecedented teacher shortage. iteach enables paraprofessionals, substitute teachers, and others seeking to become teachers to get the affordable, time-saving education they need to become licensed. Our program combines the convenience of online learning with a full year of face-to-face mentorship during a teaching residency. Notably, iteach is the only non-university educator preparation program to achieve accreditation from the Council for Accreditation of Educator Preparation (CAEP).
Location: This is an in-office role located in Denton, Texas
Office Hours: M-F 8:00 AM – 5:00PM
The Opportunity
The Program Advisor is charged with educating potential new customers on the advantages of the iteach program primarily via inbound and outbound calling as well as through email. A strong knowledge of the program’s value proposition needs to be persuasively conveyed to each applicant with the ability to answer foundational questions of the program.
What You’ll Do
Promote the advantages and benefits of iteach:
- Answer questions about the program
- Primary recipient of inbound calls for individuals not enrolled in iteach
- Primary recipient of emails for individuals not enrolled into iteach
- Develop strategies to better address most frequently asked questions
- To continue seeking a reduction in call volume for similar questions, we would rely on your growing expertise to help inform our communication initiatives/strategies
- Maintain knowledge of program procedures and updates
- Provide accurate, up to date, information about teacher certification to at least 5 states.
Provide exceptional customer service experience in educating new applicants
Increase customer conversion from Applied to Enrolled
Other relevant duties as assigned
Who You Are
You are values aligned - You share iteach’s commitment to develop premier educators to positively impact growth of self and students.
You take initiative - You are ready to jump in whenever your team needs you and willing to get your hands dirty.
You have strong interpersonal communication skills - On the phone and in person, you are dynamic and engaging, with the ability to pursue and close sales/conversions.
You are service-oriented - You have had experience with customer service in the past. You are known for your “can-do” attitude and for always being graciously helpful.
You leave no detail untouched - You are extremely organized, able to manage projects with multiple moving pieces, priorities and people, and maintain your attention to detail.
Qualifications
- Self disciplined, takes initiative, and self starting
- Above average skills in typing
- Undergraduate degree preferred
- 2-4 years of experience in a customer facing role
Why Work with Us
We offer a wide variety of benefits, including flexible time off, maternity/paternity leave, medical/dental/vision insurance, and 401K.
Our Selection Process
Our selection process typically includes an online application, short phone interview, candidate exercise, final in-person interview and reference check.
Equal Employment Opportunity and Commitment to Diversity
At K12 Coalition, we are committed to building and sustaining a culture of respect, belonging and inclusion. Our DEI committee includes employees across the company that drive grassroots change through affiliated employee resource groups, unconscious bias training, and Equity Triads for continuous dialogue.
We operate with the deep belief that our world, our schools, and our team are made stronger by respecting, listening to, and amplifying the voices of the communities we serve and the world around us. Therefore, our curricular offerings, our work together, and our work with schools, reflect a diversity of perspectives, backgrounds, and experiences. We strive to deliver services, products, and practices that are deeply rooted in equity for all children. We are committed to building a diverse team to contribute to this work.
We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply.
K12 Coalition will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to reach out to our HR team directly at hr@k12coalition.com.
