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Shift Supervisor

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New York, United States Highland Park Community Development Corp Full time
Job DescriptionJob Description

Job title: Shift Supervisor

Reports to: Director of Security Services

FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time

Date Issued: July 2022

POSITION SUMMARY:

To supervise the facility’s security officers for a designated shift in accordance with HPCDC Policies and Procedures; supervise security staff; and respond to emergency conditions in the facility. The Shift Supervisor will also oversee the direct care of the residents, manages the intake process, and coordinates with the security department to ensure the safety of clients residing in the facility.

ESSENTIAL JOB FUNCTIONS:

Through the employee’s own efforts, the employee accomplishes the following essential functions:

  • The Shift Supervisor report directly to DSS regarding all direct care and/or operational issues and concerns.
  • The Shift Supervisor assumes responsibility of the entire facility in the absence of an Administrator.
  • The Shift Supervisor is responsible for ensuring the facility is managed in a safe and orderly manner.
  • The Shift Supervisor manages the flow of people in and out of the facility including ensuring all clients log in and out of the facility and all visitors register upon entering the facility as well as overseeing the departure and arrival of all children to and from school.
  • The Shift Supervisor is responsible to respond to and report all unusual occurrences and/or incidents within the time sensitive guidelines established by DHS and TSA.
  • The Shift Supervisor is responsible for ensuring all clients comply with the DHS Code of Conduct and Client Responsibility.
  • The Shift Supervisor is responsible to engage clients and staff and intervene whenever noncompliance ensues and/or inappropriate behavior is witnessed.
  • In the absence of facility maintenance staff, the Shift Supervisor is responsible for responding to and addressing any/all facility concerns.
  • The Shift Supervisor corresponds with the DHS/HERO department to ensure that all vacant units are called into HERO as vacant and ready and then accept referrals for new intakes from DHS/HERO.
  • The Shift Supervisor accepts all new referrals and provides the clients with their initial intake into shelter. Included in this is accompanying the client to their assigned unit and ensuring the unit is fit for a new admission. The Shift Supervisor ensures all clients under the age of two are provided a crib upon their entry into the shelter and all new intakes are provided with linen, toiletries, kitchen utensils, and any/all other supplies issued to new clients.
  • The Shift Supervisor provides orientation to all new admissions.
  • The Shift Supervisor oversees the distribution of food from our onsite food pantry.
  • The Shift Supervisor conducts periodic facility evacuations, periodic fire drills, and routine site tours
  • (Walk through) and maintains the required records of all such drills and tours. The Shift Supervisor supervises surveillance of the grounds, facility, and any activities of residents to prevent theft, unauthorized entrances, fire, and accidents. The Shift Supervisor must maintain a visible presence throughout the facility during the entirety of his or her shift.
  • The shift supervisor will conduct a monthly inspection of all fire extinguishers in the building an maintain log recording the monthly check, shift supervisor will also execute a work order for any fire extinguisher deficiencies found.
  • The Shift Supervisor is responsible for ensuring the agency vehicle is properly signed out and all logging information is dually completed.
  • The Shift Supervisor records and reports maintenance needs of the building (i.e. work order request).
  • The Shift Supervisor attends all required staff meetings and scheduled trainings even when scheduled on a shift that is not regularly scheduled for them.
  • The Shift Supervisor mediates client disputes and maintains logs of unusual events or activities.
  • The Shift Supervisor interfaces with relevant public service/community entities, i.e.: police, fire department and hospitals in efforts to obtain emergency services when needed and assumes responsibility for obtaining emergency services when occasions arrive.
  • Work hours are to be arranged with administration to accommodate the needs of the facility. Employment hours may be altered (with as little as two-week notice) depending on the administrator’s and/or facility’s needs. It is understood that coverage must be always provided by a Shift Supervisor, and that the post can never be left unsupervised.
  • Other assignments and tasks may be added at the discretion of the Program Director or upper management.
  • Has respect and consideration for the people being served.
  • Consistently reports to work on time and is ready to begin work at the start of the shift
  • Always provides proper notification as per HPCDC’s procedures when late or absent.
  • Demonstrates reliability when on-call. Available to work overtime when necessary (Only non-exempt employees)
  • Demonstrates the ability to recognize priorities in organization of workflow. Able to perform duties independently, with minimal need of direct supervision.
  • Maintains the confidentiality of clients, shelter/programs, agency, and/or HPCDC.
  • Reports to work well-groomed and in compliance with dress code.
  • Wears I.D. badge while on duty.
  • Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, contract staff, volunteers, and co-workers.
  • Reflects commitment to building a supportive work environment and maintains a positive attitude at the workplace and towards job.
  • Projects a good image in dealing with the public and its clients. Is willing to make an extra effort to help build a quality and caring shelter/program.

QUALIFICATIONS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

  1. Minimum Required Education & Experience:
    • HS Diploma or GED required.
    • NYS Security Guard License
    • F-80 safety Coordinators License within 3 months of employment
    • CPR Certified
    • Food Handlers Certification
    • Excellent communication skills (Both Written and verbal)
    • Will need to demonstrate computer skills and the ability to maintain composure during crisis, emergency situations, and/or during behavioral outbursts.
    • Must always maintain proper boundaries and professional relationships with clients and staff, always.

  1. Preferred Education & Experience:
    • Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations.
    • CPR / First Aid Certification
    • French / Spanish speaking.

  1. Computer Skills:
    • Computer skills needed for composing emails on Microsoft applications, accessing the CARES information system and accessing the device, and composing correspondence.